The Welsh Contact centre Forum Ltd consists of Managing Director, Sandra Busby, a board of directors and employees. We may be a small team, but we have a big impact on the Contact Centre Industry.

The Team

Sandra Busby
Sandra Busby Managing Director
Lucinda Butler Membership and Events Manager
Christine Allen Training Co-ordinator
Rowena O’Sullivan Graduate Programme Manager
Dafydd Thomas Innovation Lead
Clare Allen Graduate Programmes Career Coach
Anna Griffin Graduate Liaison Manager

Robert Jennings


John MacFarlane

James Roberts
Content Manager