Individual Categories 

Hero of the Year

Alisha Rosser – MotoNovo Finance

Jared Vaughan – BUUK

Paige Thomas – Lloyds Banking Group

Ryan Thomas – Molson Coors

Gareth Rees – Legal & General Direct Sales

Matt Speight – SSCL

Alison Bowden – Royal Mint

Cathy Addicot – MotoNovo Finance

 

Apprentice of the Year

Momtaz Abedin – Deloitte

Joseph Lockyer – Legal & General Pensions

Delyth Owen – DVLA

 

Rising Star

Kerry Batten – The Safeguarding Company

James Duggan – Molson Coors

Gavin Mercer – Which?

Rachel Armstrong – CGI

Colin Chatfield – Consumer Helpline

Sam Hayes – NFU Mutual

Ben Jones – DVLA

Siona McKay – Legal & General Direct Sales

David Darling – Capital on Tap

 

Support Person of the Year

Kimberley Evans – Lloyds Banking Group

Beth Jones – Legal & General Direct Sales

Laura Jones – Deloitte

Chris Bibby – Which?

Daniel Reed – Blackhorse Finance

Eleanor Parkes – Firstsource Solutions

Neil Andrews – PHS Group

Rupal Shah-Clark – Legal & General Underwriting

Lisa Miles – Monmouthshire Building Society

 

Advisor of the Year

Victoria Munn – Wales & West Utilities

Katie Nicholas – Principality Building Society

Chris Stickler – BUUK

Emma Freddura – Legal & General Direct Sales

Jo O’Brien – SSCL

Luke Walker – Capital on Tap

Dan Price – The Safeguarding Company

Deborah Curwen – Firstsource Solutions

Team Leader of the Year

Katie McKendrick – Lloyds Banking Group

Nathen Jackson – Consumer Helpline

Ffion England – Deloitte

Rosa Cartwright – Molson Coors

Jo Gibbins – Sky

Jake Richards – Which?

Joe Davies – CGI

James Woolven – Firstsource Solutions

Leah Evans – Dwr Cymru Welsh Water

 

Trainer/Coach of the Year

Shaun Witty – Legal & General Investments

Brad Walker – Which?

Mel Wilson – The Safeguarding Company

Robert Marks – PHS Group

James Gowling – DVLA  

 

Support Manager of the Year

Matt Wilson – Deloitte

Scott Williams – CGI

Dai Phipps – Consumer Helpline

Karen Evans – Blackhorse Finance

 

Contact Centre Manager of the Year

Peter Owen – DVLA

Gareth Jones – Consumer Helpline

Tracey Hutchison – Legal & General Direct Sales

Polly Jones – Lloyds Banking Group

Jo Bradley – Legal & General Insurance

Matthew Lord – Ogi

 

Senior Contact Centre Manager of the Year

Gareth Vaughan – Principality Building Society

Richard James – BT

Steph O’Leary – SSCL

Louise Phillips – Virgin Atlantic


Company/Team Categories


Best Agile Working Programme

BT

NFU Mutual 

ONS


Support Team

Lloyds Banking Group

Legal & General Direct Sales

Consumer Helpline

Starling Bank

The Safeguarding Company

Capital on Tap

CGI


People Development

Legal & General – LWEI

PHS Group

Dwr Cymru Welsh Water

TUI

Virgin Atlantic


Best Inclusion Strategy

BT

Connect Assist

Royal Mint


Best Public Sector Helpline

To Be Announced


Customer Engagement 

Legal & General

ONS

The Safeguarding Company

MotoNovo Finance

CGI


People Engagement

Molson Coors

NFU Mutual

Lloyds Banking Group

Firstsource Solutions

Sky


Outsourced Contact Centre of the Year

Consumer Helpline

SSCL

CGI


Contact Centre of the Year – In-house 

Molson Coors

PTI Traveline Cymru

Legal & General Retirement Income

TUI

Legal & General Direct Sales

Principality Connect

ONS

Starling Bank

Sky

Capital on Tap

Which?

Adra Housing

Dwr Cymru Welsh Water