2022 Awards


Individual Categories

Alisha Rosser – MotoNovo Finance

Jared Vaughan – BUUK

Paige Thomas – Lloyds Banking Group

Ryan Thomas – Molson Coors

Gareth Rees – Legal & General Direct Sales

Matt Speight – SSCL

Alison Bowden – Royal Mint

Cathy Addicot – Motonovo  

Momtaz Abedin – Deloitte

Joseph Lockyer – Legal & General Pensions


Delyth Owen – DVLA  

Kerry Batten – Safeguarding Company

James Duggan – Molson Coors

Gavin Mercer – Which?

Rachel Armstrong – CGI

Colin Chatfield – Consumer Helpline

Sam Hayes – NFU Mutual

Ben Jones – DVLA

Siona McKay – Legal & General Direct Sales

David Darling – Capital on Tap

Kimberley Evans – Lloyds Banking Group

Beth Jones – Legal & General Direct Sales

Laura Jones – Deloitte

Chris Bibby – Which?

Daniel Reed – Blackhorse

Eleanor Parkes – Firstsource

Neil Andrews – PHS Group

Rupal Shah-Clark – Legal & General Underwriting

Lisa Miles – Monmouthshire Building Society

Victoria Munn – Wales & West Utilities

Katie Nicholas – Principality Building Society

Chris Stickler – BUUK

Emma Freddura – Legal & General Direct Sales

Jo O’Brien – SSCL

Luke Walker – Capital on Tap

Dan Price – Safeguarding Company

Deborah Curwen – Firstsource

Katie McKendrick – Lloyds Banking Group

Nathen Jackson – Consumer Helpline

Ffion England – Deloitte

Rosa Cartwright – Molson Coors

Jo Gibbins – Sky

Jake Richards – Which?

Joe Davies – CGI

James Woolven – Firstsource

Leah Evans – Dwr Cymru

Shaun Witty – Legal & General Investments

Brad Walker – Which?

Mel Wilson – Safeguarding Company

Robert Marks – PHS Group

James Gowling – DVLA 

Matt Wilson – Deloitte

Scott Williams – CGI

Dai Phipps – Consumer Helpline

Karen Evans – Blackhorse

Peter Owen – DVLA

Matthew Lord – Ogi

Gareth Jones – Consumer Helpline

Tracey Hutchison – Legal & General Direct Sales

Polly Jones – Lloyds Banking Group

Jo Bradley – Legal & General Insurance



Gareth Vaughan – Principality Building Society

Richard James – BT

Steph O’Leary – SSCL


Louise Phillips – Virgin Atlantic

We’re delighted to confirm that 2022 Welsh Contact Centre Awards will be held on Friday 30 September 2022 at Cardiff City Stadium.

Guests attending the Black Tie ceremony will enjoy an fabulous evening of entertainment, music and dancing including:

  • Arrival drinks at the Champagne Reception
  • Gala three course dinner with four bottles of table wine
  • Celebrity host presenting the ceremony
  • After Party with music and dancing
  • VIP packages now sold out
  • Premier Tables just 1 left
  • Standard Tables very limited availability
VIP Tables have now sold out and Standard and Premier Tables are selling fast. 
Book soon to avoid disappointment. Please use the ticket booking form below.

Table of 10 offering priority location and service plus gala 3 course dinner, 2 bottles of champagne, 4 bottles of table wine plus 2 bottles of mineral water.

Table of 10 located in the middle of the venue and includes gala 3 course dinner,  4 bottles of table wine plus table water.

Table of 10 at the rear of the venue (limited views) and includes gala 3 course dinner, 4 bottles of table wine plus table water.

Please note that cancellation fees are applicable on all bookings:

  • 4 months prior to the event – the WCCF will retain 50% of the total contracted value
  • 3 months prior to the event – the WCCF will retain 75% of the total contracted value
  • 2 months prior to the event – the WCCF will retain 90% of the total contracted value
  • 1 month prior to the event – the WCCF will retain 100% of the total contracted value

Team/Company Categories

Lloyds Banking Group

Legal & General Direct Sales

Consumer Helpline

Starling Bank

Safeguarding Company

Capital on Tap


Legal & General – LWEI

PHS Group

Dwr Cymru


Virgin Atlantic


Connect Assist

Royal Mint

Legal & General


Safeguarding Company

Motonovo Finance


Molson Coors

NFU Mutual

Lloyds Banking Group



Consumer Helpline  




Small, Medium, Large 

Molson Coors

PTI Traveline Cymru

Legal & General Retirement Income


Legal & General Direct Sales

Principality Connect


Starling Bank


Capital on Tap




Dwr Cymru  


Celebrating excellence across the Welsh Contact Centre industry. 
Be part of the Awards and get the recognition you deserve!