2022 Awards

The Journey Begins Here!

The Awards shine a spotlight on the fantastic support you have given to customers and the brilliant contribution of your people. Entries are free and open to any contact centre, shared service, IT or customer helpdesk based in Wales, with a minimum of 5 staff.

Recognition Starts Here

The 2022 Welsh Contact Centre Awards are now open for entry, showcasing the very best of the Welsh Contact Centre Industry.

Organised by the Welsh Contact Centre Forum, these prestigious Annual Awards celebrate the outstanding achievements of the people and companies who make the dynamic Welsh contact centre industry!

Proud headline sponsors
Proud headline sponsors


There are a variety of categories for contact centre functions, initiatives, products and services which enable you to recognise as many of your amazing staff and activities as possible. Do you have the best agents, team leaders, managers, teams, CX or site? Then nominate them for a fantastic Welsh Contact Centre Award! ​


The glittering black tie event will be held on Friday 30 September at Cardiff City. Don't miss!

Key Dates

Entry Deadline: 8 June 2022
Virtual Panel: 29 & 30 June 2022
Ceremony: 30 September 2022

Entry Process

Using a simple online system all entries are uploaded via the WCCF website.

Hear what some of our past winners say...

“Winning Contact Centre of the Year was the icing on the cake for the journey we have been on over the last few years and this recognition of our hard work has motivated the team to another level. Winning the award has also attracted some great talent from the Welsh contact centre industry to join our team. We look forward to the future as we grow BT Cardiff and move into a state of the art new contact centre.” 

Richard James, Centre Manager, BT Cardiff

“To be selected by a panel of seasoned industry leaders as the number one Shared Service Centre gives me immense pride. This award highlights the remarkable work that our people do for our clients combined with our innovative focused approach to technology, CX and what the Contact Centre of tomorrow should look like.”

Marco Ndrecaj, Director of Contact Centre Services
Shared Services Connected Ltd (SSCL)


Celebrating excellence across the Welsh Contact Centre industry. 
Be part of the Awards and get the recognition you deserve!