The Welsh Contact Centre Forum are delighted to announce that we are holding another of our popular training workshops Personal Impact Presentation Skills’ a two day programme.
“The mind is a wonderful thing. It starts working the minute you are born and never stops until you get up to speak in public.” – Roscoe Drummond
Public speaking and presenting are listed as some of the top fears that people have along with flying and spiders. Yet we present more than we realise. The ability to deliver presentations is an essential part of our day to day roles. Whether that is presenting to our teams, customers or peers.
This dynamic, practical two-day programme will provide delegates with the skills, confidence and practical experience to deliver impacting presentations that stand out and get the results they need to achieve: whether that is securing a new job or selling an idea to others.
This programme is suitable for anyone that needs to deliver presentations including:
– Team Leaders
By the end of the programme delegates will:
– Understand how to write engaging content and to structure a presentation
– Think of the audience and what is important to them
– Manage and channel nerves
– Engage an audience
– Know how to handle question and answer sessions
The course will cover both face-to-face and virtual presentations. Before they leave, delegates will get the opportunity to practise their skills, designing and delivering a 5 minute presentation.