Train the Trainer Training Course

Date – 19 Jan 2022
Time – 9.30-16.30
Venue – Zoom
Cost – £399
Event Organiser – Welsh Contact Centre Forum
Contact Name – Christine Allen
Contact Number – 029 2070 9800
Contact Email –

The impact of COVID, lockdown and remote working now calls for trainers to adapt to deliver to both worlds face to face and remotely – Trainers will have to look at re-engaging with their people and customers so this Train the Trainer is a timely offering.


We are excited to announce that  we are delivering Train the Trainer training , an  Impacting training workshops for 2022 back by demand  ‘Via Zoom so you can book wherever you are in the UK’  This is a two day programme that will enhance the skills of your in-house trainers and facilitators.

There is an art to being a great trainer and what it takes to be one, it’s not just about being an expert in your subject, it’s about engaging an audience.

John Henrik Clarke states:

“A good teacher, like a good entertainer first must hold his audience’s attention, then he can teach his lesson.”

  • People learn by doing
  • Great teachers can empathise with their audience
  • It’s not what you teach but how you teach it
  • You cannot make people learn, you must help them discover
  • Learners should be encouraged to feel emotion (you can make them laugh, surprise them, pull them in with a story)
  • The teacher and learner is a two way relationship; engagement is key

This dynamic, practical two day programme will provide delegates with the skills to:

  •  To investigate and highlight the core elements which define a good trainer
  • To give delegates an insight into the skills required to deliver successful training courses
  • To provide delegates with an understanding of the importance of creating a learning culture whilst training that can be achieved

Date – 19th & 20th January 2022

Venue – via Zoom

Cost – £399 +VAT per person

 10% discount applicable for two or more delegates

 Places are limited so book asap to avoid disappointment! Email