Date – 02 Aug 2022
Time – 9.30am – approx. 4.30pm
Venue – via Zoom
Cost – Cost - £399 +VAT per person
Event Organiser – Welsh Contact Centre Forum
Contact Name – Christine Allen
Contact Number – 02920709800
Contact Email –

This is a two day programme that will enhance the skills of your in-house trainers and facilitators.

There is an art to being a great trainer and what it takes to be one, it’s not just about being an expert in your subject, it’s about engaging an audience.

John Henrik Clarke states:

“A good teacher, like a good entertainer first must hold his audience’s attention, then he can teach his lesson.”

  • People learn by doing
  • Great teachers can empathise with their audience
  • It’s not what you teach but how you teach it
  • You cannot make people learn; you must help them discover
  • Learners should be encouraged to feel emotion (you can make them laugh, surprise them, pull them in with a story)
  • The teacher and learner is a two way relationship; engagement is key

This dynamic, practical two day programme will provide delegates with the skills to:

  •  To investigate and highlight the core elements which define a good trainer
  • To give delegates an insight into the skills required to deliver successful training courses
  • To provide delegates with an understanding of the importance of creating a learning culture whilst training that can be achieved

10% discount applicable for two or more delegates

Places are limited so book asap to avoid disappointment!