Pre-employment training courses
The Welsh Contact Centre Forum will be offering four days of training for candidates and on the final day we then organise a minimum of two interviews with local employers that have active job vacancies to be filled.
We have started delivering Pre-employment training via Zoom which we believe provides a great opportunity and versatility for delegates, especially as we believe that a combination of office and homeworking will be the way forward within a variety of business sectors in the future.
The training programme will be of a week’s duration with session times as follows:
Morning sessions
9.30am – 12.00pm
Lunch Break
12pm – 1:00pm
Afternoon Sessions
1:00pm – 3:30pm
The course will consist of sessions to include the entire class and some smaller group learning sessions to facilitate individual/ personal coaching.
Course modules:-
- The Industry
- Then Contact Centre
- Customers
- Potential career opportunities
- Excellent service delivery
- The role of an Agent
- Effective communication
- Questioning
- Cross selling
- Listening skills
- Building Rapport
- Managing Conflict
- Interview prep
- Assessment day
email lucinda@wccf.uk for more information