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Established in 1999, the Welsh Contact Centre Forum (WCCF) delivers extensive support (both strategic and operational) to the nation’s contact centres who collectively employ around 32,000 people across many sectors including Financial Services, ICT, Public Bodies, Retail Utilities and Telecoms.

WCCF membership is the perfect way to strengthen your connection to the contact centre industry and other related organisations across Wales, helping you to build a dynamic network providing important support for your business and operational managers.

Whatever the size of your operation, benchmarking, networking and innovation is crucial in today’s market and by joining the Welsh Contact Centre Forum you will be connecting with some of the UK’s biggest brands.

Why Become a Member?

Through our activities and services we can help you to;

  • grow your business and manage your operations successfully
  • get more credibility, recognition and reward for the work you do
  • build your contacts and develop your network
  • enhance your skills and development
  • keep up-to-date with important industry news and information
  • maximise your budgets with discounts on training and a range of professional services.

Supplier Membership Packages 

ANNUAL VIRTUAL MEMBERSHIP – £1500+VAT

  • Website presence to include, unlimited marketing of products, services, and
    events along with any blogs and white papers that you want to add.
  • Social Media, unlimited posts to include everything added to the website and any other information that you would like shared with the members.
  • As a member, you would be invited to all our virtual business seminars and become one of our preferred recommended suppliers.

THREE DIRECT MARKETING EMAILS – £750+VAT

  • Website presence to include, unlimited marketing of products, services, and events along with any blogs and white papers that you want to add.
  • Social Media, unlimited posts to include everything added to the website and any other information that you would like shared with the members.
  • As a member, you would be invited to all our virtual business seminars and become one of our preferred recommended suppliers

SPONSORED E- WORKSHOP – £2000+VAT

There is an appetite from our Members for Workshops centered around
discussion and new products. An E- workshop gives you the opportunity to;

  • Promote your products, services and expertise to the members.
  • The opportunity to discuss issues directly with our members
  • Meet with up to 12 key members and stakeholders of our contact centre members.

This package also includes branding on all promotional material, emails, agenda, website and social.

HEADLINE SPONSOR OF A BUSINESS SEMINAR – £1500+VAT

Our Business Seminars are physically attended by 40 companies from across
the industry, you would have the opportunity to present to the audience for
approximately 20-30 minutes including Q&A time, having the opportunity to
directly promote your services and expertise along with plenty of networking
time. This package also includes branding on all promotional material, emailers, agenda, website, and social media.

SCROLLING FRONTPAGE WEBSITE BANNERS – £1000+VAT

Advertise your business on the front page of our website, the content of
the banner is your choice. You can change the banner at any time to suit
your business marketing strategy and as many times as you wish within
one year. There is a choice of @wccf or @buzzwales with discounts for
both websites.

BUZZWALES.COM ANNUAL MEMBERSHIP £1300+VAT

BuzzWales is a unique subscription-based recruitment solution that offers the
most cost-effective form of advertising for all your vacancies for one year. The
subscription also includes unlimited editorial to help promote your business as
an employer of choice and access to numerous CV’s.

ANNUAL AWARDS VARIOUS SPONSORSHIP PACKAGES AVAILABLE 

The Welsh contact centre industry is home to some of the best-known brands in the business and the Welsh Contact Centre Awards offer the perfect opportunity to:

We can be very flexible with membership and engagement so If you have any other thoughts or ideas of how you would like to engage with our contact centre members simply email lucinda@wccf.uk  or phone 029 2070 9800

DOWNLOAD THE MEMBERSHIP BROCHURE HERE

DOWNLOAD THE CONSULTANCY BROCHURE HERE

CONTACT US
Web – www.welshcontactcentreforum.co.uk
Address – 13 Bradenham Place, Penarth CF64 2AG
Telephone – 029 2070 9800 

Follow us on social media 

Twitter – @Welshccf