Established in 1999, the Welsh Contact Centre Forum (WCCF) delivers extensive support (both strategic and operational) to the nation’s contact centres who collectively employ around 32,000 people across many sectors including Financial Services, ICT, Public Bodies, Retail Utilities and Telecoms.

WCCF membership is the perfect way to strengthen your connection to the contact centre industry and other related organisations across Wales, helping you to build a dynamic network providing important support for your business and operational managers.

Whatever the size of your operation, benchmarking, networking and innovation is crucial in today’s market and by joining the Welsh Contact Centre Forum you will be connecting with some of the UK’s biggest brands.

Why Become a Member?

Through our activities and services we can help you…

  • grow your business and manage your operations successfully

  • get more credibility, recognition and reward for the work you do

  • build your contacts and develop your network

  • enhance your skills and development

  • keep up-to-date with important industry news and information

…maximise your budgets with discounts on training and a range of professional services.

WCCF membership packages available for 2021…

Annual Membership Only £1000+VAT

  • 2 x Marketing emailers to our contact centre members

  • Website presence to include, marketing of products, services and events along with any blogs and white papers that you want to add

  • Social Media, posts to include everything added to the website and any other information that you would like shared with the members

As a member you would become one of our preferred recommended suppliers

Advertise on both websites £2000+VAT per annum

Scrolling front page website banners available £1250+VAT per annum – available on the Welsh Contact Centre Forum website or the buzzwales website.

Advertise your business on the front page of our website, content of the banner is your choice and can be updated as and when necessary.

Hosting a Workshop/User Group – £1500+VAT

Sponsorship of a 90 minute User Group e-Meeting for up to 12 key members and stakeholders of our contact centre members. This would give you the opportunity to discuss issues directly with our members and promote directly your services and expertise offering thought leadership solutions. This package also includes branding on all promotional material, emailers, agenda, website and social media.

If all of the above are of interest you can get them all at a discounted cost of £3250+VAT per year (one scrolling banner) or £4000+VAT per year (two scrolling banners) for a limited time only.

If workshops are more appealing to you we can offer you a package of four throughout the year at a time that is suitable to you for a discounted cost of £4000+VAT

We can be very flexible with membership and engagement so If you have any other thoughts or ideas of how you would like to engage with our contact centre members simply let me know



…and please email: lucinda@wccf.uk

…or phone 02920 709 800

…and follow us on social media @Welshccf