January 2021 Welsh Contact Centre Forum Business Seminar

Date – 20 Jan 2021
Time – 10.00am to 11.30am
Venue – Online
Cost – Free
Event Organiser – Welsh Contact Centre Forum
Contact Name – Lucinda Butler
Contact Number – 029 2070 9800
Contact Email – info@WCCF.uk

Please see the details of our first virtual business seminar 2021. We are really looking forward to catching up with everyone and sincerely hope that you are all safe and well. Unlike our physical events we do not have a limit on numbers, feel free to pass the link to your colleagues. We are very much looking forward to catching up with those already registered. Link is below!

Date: Wednesday 20th January 2021 

Time: 10.00am to 11.30am

Chair: Sandra Busby


  • 10.00 Welcome & Introductions
  • 10.10 Lynn Abhulimen, Black Inclusion Advocate, Diversity & Marketing Consultant

‘Black Inclusion – building bridges for collaborative action’

Lynn will share, Why ethnic diversity matters – the evidence, the importance of culturally intelligent and inclusive leadership, moving the dial with collaborative action and the significant role and positive impact of allies in combatting discrimination at work

  • 10.30 Mark Walton – Sensèe – People Engagement Award Winners, their winning entry
  • 10.50 – Virtual Coffee Break
  • 11.00 Q&A Open Discussion with Panel, Lynn Abhulimen, Mark Walton and Kath Chivers
  • 11.30 Recap & Close

LINK is below

It is recommended to test the meeting link ahead of the event to ensure you are able to access without any issues, you can also join by inputting the meeting I.D and password into Zoom directly. There is also the option of dialling in.

When joining from certain devices, you may need to install Zoom or access via the web. It’s a quick and simple process. We hope that as many people as possible will have their cameras turned on. We suggest that initially you use gallery view but will prompt you to use speaker view during the presentations, another tip that we have picked up is that you can easily change your name, please add your company to enable everyone to identify you and recognise each other.

We will have plenty of interaction but we ask that you use the mute button through the presentations and to use the chat column for any questions, our chair will prompt and remind you of this through the course of the morning.

Join the zoom meeting here;