ONLINE WORKSHOP: Building a Sense of Togetherness in Hybrid (Home/Office) Teams
Chair: Sandra Busby, Welsh Contact Centre Forum
Date: Sept 8th 2021
Time: 10.00 to 11.30am
In this interactive Q&A panel session, we will discuss how to optimise communications and team management to build team morale in the new world of hybrid (home/office) working and 100% work-from-home (WFH)
How do you replicate the ‘team office’ feeling for homeworkers?
How do you build a Digital Workplace where workers on the same work mission can be together (regardless of whether they WFH or from the office)?
How do you facilitate and manage social interactions between work colleagues?
What special skills do WFH managers and Team Leaders (TLs) need (and how are they different to their office-based equivalents)?
How do you ensure home and office-based employees receive the same training?
Sandra Busby will be joined for a Q&A panel by Matt Bourke, Service Delivery Director at Sensée, along with an experienced Sensée Team Manager and 100% Home-based Advisor.
10.00 – 10.05: Introductions and agenda (Sandra Busby)
10.05 – 10.15: How has the contact centre industry adapted to hybrid working post lockdown (Mark Walton, CEO, Sensée)
10.15 – 10.45: Q&A panel
10.45 – 11.30: Open Floor Q&A session led by Sandra Busby
To register your place, please email email@example.com