teaching

ONLINE WORKSHOP: Building a Sense of Togetherness in Hybrid (Home/Office) Teams

Date – 08 Sep 2021
Time – 10.00 to 11.30am
Venue – Online
Cost – Free
Event Organiser – Sensée
Contact Number – 029 2070 9800
Contact Email – michael.gray@sensee.co.uk

Chair: Sandra Busby, Welsh Contact Centre Forum

Date: Sept 8th 2021

Time: 10.00 to 11.30am

In this interactive Q&A panel session, we will discuss how to optimise communications and team management to build team morale in the new world of hybrid (home/office) working and 100% work-from-home (WFH)

    • How do you replicate the ‘team office’ feeling for homeworkers?

    • How do you build a Digital Workplace where workers on the same work mission can be together (regardless of whether they WFH or from the office)?

    • How do you facilitate and manage social interactions between work colleagues?

    • What special skills do WFH managers and Team Leaders (TLs) need (and how are they different to their office-based equivalents)?

    • How do you ensure home and office-based employees receive the same training?

Sandra Busby will be joined for a Q&A panel by Matt Bourke, Service Delivery Director at Sensée, along with an experienced Sensée Team Manager and 100% Home-based Advisor.

Agenda

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10.00 – 10.05: Introductions and agenda (Sandra Busby)

10.05 – 10.15: How has the contact centre industry adapted to hybrid working post lockdown (Mark Walton, CEO, Sensée)

10.15 – 10.45: Q&A panel

10.45 – 11.30: Open Floor Q&A session led by Sandra Busby

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To register your place, please email michael.gray@sensee.co.uk

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About Sensée

With 17 years’ experience, Sensée is a specialist in home and flexible working. Our 1400 HomeAgents deliver brilliant customer service every day for blue chips including Bupa, a number of leading UK insurance brands and several Government departments.

www.sensee.co.uk

Brilliant service – flexible home working

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