I am delighted to invite you to join us on the 28th September 2022 at 10am for a virtual workshop sponsored by Premier CX

Do you need to Improve your Contact Centre CX for Vulnerable Customers? Yes? Then don’t miss this workshop.

Premier CX will look at how the definition of “vulnerable customer” has evolved. Whether physical, financial, emotional or situational , the landscape, and complex needs of these customers have changed.

Premier CX will explore this subject from the “ears and eyes” of the customer, and offer advice and helpful tips to improve the experience for vulnerable customers across all contact centre touchpoints.

Agenda
10am – Introductions with Sandra Busby
10.10am – Improving your Contact Centre CX for Vulnerable Customers with Sally Greenaway Director of Consulting & David Richardson Head of Creative
10.45am – Quick Comfort Break
10.50am – Open discission Q&A
11.30am – Close

To attend simply register in advance for this meeting:
https://us02web.zoom.us/meeting/register/tZUsduGvpz4pE9LqVxxT94Xdkph8FjPBW7MK

After registering, you will receive a confirmation email containing information about joining the meeting.

Humanising customer touchpoints

Thank you to Premier CX for sponsoring this workshop

 

We look forward to seeing you all in September.

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