Customer Service Automation Tools That Will Make Your Support Agents’ Lives Easier
Join Y Meadows and guest speaker of OpenTable on Tuesday, August 9 @ 7:00 PM GM at their Webinar
Hear first hand from Joe Shen, Senior Global Revenue Operations Manager at OpenTable, on how he’s utilized a variety of customer service automation tools to significantly improve OpenTable’s customer service processes by eliminating repetitive and mundane work from his support team’s plate. Joe Shen is a seasoned business operations leader who is passionate about delivering great customer experiences and world-class operations through the use of data, systems, and efficient processes
Discussion topics will include:
• Examples of different automation tools
• How to determine what to automate?
• Advantages of automation & success stories
• Useful tips to create an automation strategy