WCCF News

Welsh Contact Centre Forum Business Seminar: 29 July 2020

The Welsh Contact Centre Forum are hosting their first business seminar on Tuesday 29th July, sponsored by Pure Recruitment.

Below is an outline of the morning’s agenda – please contact lucinda@WCCF.uk to register and find out any further information.

– 9.30 Welcome & Introductions
– 9.45 Kevin O’Connor – Premier CX – Contact Centre Channels, Change Case Study

– 10.05 Q&A
– 10.10 Mark Walton – Sensèe – Contact Centre Homeworking, Life After Covid-19

– 10.30 Q&A Open Discussion on Homeworking
– 10.45 Virtual Coffee Break

– 11.00 Martin Hill-Wilson – The Customer and Customer Journeys Post Covid-19
– 11.25 Q&A
– 11.30 Open Discussion
– 12.00 Recap & Close