teaching

Welsh Contact Centre Forum Business Seminar: 29 July 2020

Date – 29 Jul 2020
Time – 09:30 – 12:00
Venue – Online
Event Organiser – Welsh Contact Centre Forum
Contact Name – Lucinda Butler
Contact Number – 029 2070 9800
Contact Email – lucinda@WCCF.uk

The Welsh Contact Centre Forum are hosting their first business seminar on Tuesday 29th July, sponsored by Pure Recruitment.

Below is an outline of the morning’s agenda – please contact lucinda@WCCF.uk to register and find out any further information.

9.30 Welcome & Introductions
9.45 Kevin O’ConnorPremier CX – Contact Centre Channels, Change Case Study

10.05 Q&A
10.10 Mark Walton – Sensèe – Contact Centre Homeworking, Life After Covid-19

10.30 Q&A Open Discussion on Homeworking
10.45 Virtual Coffee Break

11.00 Martin Hill-Wilson – The Customer and Customer Journeys Post Covid-19
11.25 Q&A
11.30 Open Discussion
12.00 Recap & Close

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