Date – 28 Apr 2022
Time – 08.30am-11.30am
Venue – Cardiff City Football Club - Chairman’s Suite
Cost – Free to Members
Event Organiser – Welsh Contact Centre Forum
Contact Email – lucinda@wccf.uk

The launch of the 2022 Awards, Join us for a breakfast butty, coffee and a chat.

Have you reserved your seat? Free to members

Opportunity to sponsor this event, contact lucinda@wccf.uk


8.30-9.00 – Arrival

9.45 – Welcome Sandra Busby – WCCF Update

9.5010.10 The Importance of Contact Centres to Brand loyalty and the transformation of the Contact Centre from Cost centre to Profit Centre – James Daulton of Clarita Solutions

The results from a survey of around 1,000 CX professionals across 10 countries. We can also cover the changing impact of the Pandemic and Supply  on Consumer Customer loyalty and retention based on a survey of 5500 people Globally.  We can highlight some differences across the generations in relation to social issues and bad experiences. What are CX professionals  looking to do to address the challenge of Omni-channel based on the above survey.  Highlight some key areas for industry specifics such as retail/banking or services are there any major differences.

10.10 – 10.35 Gold winning award, Customer Engagement – The Safe Guarding Company

10.35 – 10.50  2022 Awards Launch, Jayne Davies Bannau

10.50 – 11.00 AOB & Close

To register your attendance simply send me your name, email address and any dietary or disability requirements.