Celebrating Excellence Across the Welsh Contact Centre Industry!

We are delighted to confirm the 2021 Welsh Contact Centre Awards are now open for entry and there has never been a more important time to celebrate the excellence and commitment of the people and companies of the Welsh contact centre industry.

Free to enter, these prestigious Annual Awards feature a variety of categories across individual, company and team functions and are open to any contact centre, shared service centre, IT or customer helpdesk based in Wales with a minimum of five staff.

​All organisations can enter as many categories as preferred but please note that only 3 nominations per category will be accepted.

Brilliant for Engagement!

The Awards are a brilliant way to connect with your staff and show them how valued they are for their hard work and commitment.

Great for Awareness!

The Awards shine a spotlight on the fantastic service you have delivered to your customers during these difficult times.

Take a look at our range of new categories which recognise the wide range of initiatives and achievements of the contact centre – and get your whole team involved!

Key Dates

  • Deadline for entry: 12noon – 3 September 2021

  • Finalists confirmed: 16 September 2021

  • Virtual Judging: 27 to 30 September 2021

  • Live Ceremony: Friday 19 November 2021

Introducing our New Headine Sponsor!

jomo spondr welsh contact centre awards

Jomo People are excited to headline sponsor the Welsh Contact Centre Awards 2021.

In a year that has been like no other, we’re prouder than ever to be a trusted partner to so many leading organisations in Wales.

We specialise in recruiting the right people to help brands deliver important frontline services – and we never compromise on finding the right cultural fit and delivering a great candidate experience.

Every day in our work with this amazing industry, we see fantastic talent, dedication and achievement. We are absolutely delighted to support this special event to celebrate fantastic contact centre people and teams.”

Sarah Hopkins: Co-Founder – Jomo People


The Welsh Contact Centre Awards will be held on Friday 19 November 2021.

Table packages for the Black Tie ceremony are on sale now.

Tickets Cost:

VIP: £2700+VAT
Table of 10 offering priority location plus priority bar and dinner service and includes 2 bottles of champagne, 4 bottles of wine plus 2 bottles of mineral water. 

Table of 10 located in the middle of the venue and includes 4 bottles of table wine plus mineral water. 

Table of 10 at the rear of the venue (limited views) and includes 4 bottles of table wine plus mineral water.

Please note that once the Booking Form has been submitted the above Terms & Conditions of cancellation will apply

If you would like to book tickets/tables to attend the ceremony please complete the Booking Form below.

1Your Information
2Your Booking




Test description adding context