People are like any other asset: Investments you make in hopes of earning a return. Certainly people are not the exact same as capital, but investing money into hiring an employee and ensuring they serve a lengthy duration at your company should be top of mind for all executives.

Nonetheless, companies today struggle with employee retention.

According to the Bureau of Labour Statistics the Customer Support industry sees a 45% turnover rate, well above most industries.

So how can companies mitigate against this attrition?

Read More; Nurture 2_ A Roadmap to Agent Retention