5 Things To Hate About Queue

As a contact centre professional, it’s not always in your power to ensure the queue time is short. But you can have an impact on how bearable that queue is.

How long your customer has to wait obviously directly impacts their perception of your organisation. With that in mind, we have laid out 5 common issues that could be turning your in-queue experience into telephone purgatory.

Have a read of our latest article 5 things to hate about queue’ to find out more.

We hope you find it to be of value. Further enquiries to Kirsty Ferguson kirsty.ferguson@premiercx.co.uk