Sandra Busby: Statement on Virgin Media job cuts in Swansea

“Today’s announcement is a blow in economic terms but, even more importantly, for the people affected. As the industry body for contact centres in Wales, we’ll be doing all we can to ensure that anyone who wants to is able to continue to build a rewarding career in the sector.

“A recent survey we’ve taken with member companies across Wales showed that the workforce is predicted to grow by 9 per cent from January 2018 to January 2019 and there are a number of centres in the Swansea area looking to recruit. This chimes with the wider picture of the Welsh contact centre sector over the past two decades as one of continued growth, with over 32,000 people now employed at over 100 centres all across the country.

“Indigenous contact centres have continued to grow, with Admiral recently announcing its 10,000 employee along with TUI announcing a further 175 jobs for Swansea last year.  In addition we’ve seen new contact centres open in Wales from Assured Futures, Carpeo and Aon.

“Swansea and South Wales is one of the best places in the UK to run a contact centre and with employment being created at other centres across the region, employees and the economy more widely can be hopeful of better news in the near future.

“As was the case with recent Tesco jobs losses the Welsh Contact Centre Forum will be on hand to offer advice and support for those affected.  We will be monitoring events closely and liaising regularly with our members.”

Sandra Busby is the Managing Director of the Welsh Contact Centre Forum LTD.

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