Training Workshop - Building Personal Resilience - March 2019

Date – 06 Mar 2019
Time – 9.30am - 4.30pm
Venue – TBC
Cost – £299+VAT
Event Organiser – Welsh Contact Centre Forum
Contact Name – Lucinda Butler
Contact Number – 029 2070 9800
Contact Email –

We are delighted to be able to offer you another date for Building Personal Resilience training workshop in conjunction with Ian Rothwell of RW Learning.

This one day workshop will explore the benefits of resilience, clarify what resilience is and show you how it impacts your wellbeing and performance.

Do you manage a team of people? This workshop is targeted at first line managers from Team Leader level.

Do you need to understand behaviours and attitudes? If yes, this is the workshop for you.

Learning Outcomes

– Why resilience is critical in the modern workplace

– The true nature of resilience (myth-busting)

– The R@W Sustain 7 model and underpinning concepts

– Strategies for staying healthy (nutrition, rest and movement)

– Managing stress (what’s happening in your brain and body and how to down-regulate negative stress)

– Maintaining appropriate perspective (common thinking traps, the role of optimism and making effective decisions)

– Interacting co-operatively (building authentic and mutually nourishing relationships at work)

– Living authentically (deploying strengths and values; knowing your strengths; and avoiding ‘overdone’ strengths errors)

Finding Your Calling (reconnecting to the purpose and meaning of your organisation and work)

– Developing a resilience-building action plan

To reserve your space, simply DOWNLOAD THE BOOKING FORM and return to

This workshop is very popular so please book early to avoid disappointment.