Welsh Contact Centre Forum

Date – 15 Jan 2019
Venue – TBC
Cost – £399 +VAT per person 10% discount applicable for two or more delegates
Event Organiser – Welsh Contact Centre Forum
Contact Name – Christine Allen

We are excited to announce our first training workshop for 2019!! After the festive period and start to the New Year what better than a motivating and engaging training opportunity focussing on Sales for your business.

Turn your average sales people into top performers. This course is ideal for Inbound Outbound Sales through service or pure sales.

Great selling starts with the customer and understanding their motivations, buying styles and goals. Understanding how customers buy enables salespeople to guide and support them through the buying process giving them the skills and tools to help the customer reach a positive buying decision.

This course will be delivered by our exceptional Sales Trainer Nicky Courtney who has a wealth or Industry experience in a range of Inbound and Outbound Service and Sales Contact Centres. This gives her great insight into the challenges your people face and enables her to take the fear out of any sales situation.

Programme Content

Introduction to Selling – What is important in selling today. How selling has evolved

Why Customers Buy – Understanding the buying process, buying motivations and buyer styles

The Sales Process

– The importance of preparation

– Why we need call objectives

– Establishing the decision maker

– How to navigate the gatekeeper

– Signposting

– Building rapport

– Establishing needs

– Presenting our solution

– Why objections are raised and how to manage them

– Closing with confidence

Places are limited so book asap to avoid disappointment!