Welsh Contact Centre Forum

Date – 16 Jul 2019
Time – 09:30 - 16:30
Venue – TBC
Cost – £399+VAT
Event Organiser – Welsh Contact Centre Forum
Contact Number – 029 2070 9800
Contact Email – christine@WCCF.uk

Back by demand!

Do you need your teams to gain the sales and close the deal?

This is an opportunity to motivate and engage teams or individuals to achieve their sales targets for your business.

Turn your average sales people into top performers. This course is ideal for Inbound Outbound Sales through service or pure sales.

Great selling starts with the customer and understanding their motivations, buying styles and goals. Understanding how customers buy enables salespeople to guide and support them through the buying process giving them the skills and tools to help the customer reach a positive buying decision.

This course will be delivered by our exceptional Sales Trainer Nicky Courtney who has a wealth or Industry experience in a range of Inbound and Outbound Service and Sales Contact Centres. This gives her great insight into the challenges your people face and enables her to take the fear out of any sales situation.

Programme Content

– Introduction to Selling – What is important in selling today. How selling has evolved

– Why Customers Buy – Understanding the buying process, buying motivations and buyer styles

The Sales Process –

– The importance of preparation

– Why we need call objectives

– Establishing the decision maker

– How to navigate the gatekeeper

– Signposting

– Building rapport

– Establishing needs

– Presenting our solution

– Why objections are raised and how to manage them

– Closing with confidence

10% discount applicable for two or more delegates

Places are limited so book asap to avoid disappointment!