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State of the Global Shared Services Market Report 2019

Every year, SSON’s global member survey highlights significant progression in Shared Services models.

The past couple of years have shown a clear trend away from transactional, human-based work and towards knowledge-driven activity enabled by data and automation.

Yet, and despite the anxiety unleashed by “robotics”, this has not translated to obvious job losses. Instead, SSOs are developing new competencies, leveraging Centres of Expertise, and taking on growth without adding headcount by expanding into new services and geographies.

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