RECAP: Building Personal Resilience training Workshop
The Welsh Contact Centre Forum and the South West Contact Centre Forum in conjunction with RW Learning recently held a new Personal Resilience training workshop at St Pierre Hotel and Country Club, located near Newport in south Wales.
“Very useful course, lots of techniques to help myself that I can utilise to help others”
-Kath Rankin, Deloitte
This one-day workshop explored the benefits of resilience in significant depth, helping participants to appreciate the cognitive, emotional and physical strategies that they can put in place to sustain high levels of performance, without harming their health.
The workshop incorporates a range of individual and group activities, with a strong emphasis on the application of practical actions.
Here are what some of the attendees had to say:
“Brilliant, very in depth, excellent trainer with all the knowledge needed.” – Craig Francis, Premiumstar
“A good introduction to resilience, what it is and how to better manage it.” – Brad Thatcher, JB Global
“Great course to make you more self-aware when it comes to resilience and how it affects your emotions and what to do to deal with them.” – Matthew Stephens, PHS