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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
West’s Unified Communications Services has become the first Microsoft Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Microsoft Skype for Business and Microsoft Teams. As part of Microsoft Office 365, Skype for […]
Dick Bourke discusses the benefits of asking the contact centre team to design the Quality Assessment Framework (QAF). There’s no question that Quality Assessment (QA) is critical for the call centre today. Goals of improving customer engagement and Net Promoter Scores […]
NewVoiceMedia has appointed John Eng as their new Chief Marketing Officer (CMO). Based in San Francisco, John will lead NewVoiceMedia’s global marketing and product marketing organisations and strengthen its brand momentum as provider of leading cloud solutions for sales and […]