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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Have you got a call centre question to ask? Why not try out our new “Ask A Question” section. A few weeks ago we launched our new website and we have now upgraded our Forum to a more modern […]
In this webinar we look at 10 proven ways to exceed customer expectations. Many contact centres struggle to meet customer expectations, while others happily exceed them. So what is the difference between the two? In our webinars, you also have […]
Interactive Intelligence Group Inc.’s PureCloud and Communications as a Service (CaaS) solutions have met international compliance requirements across all its global data centers. “With more than 20 years of experience working with global contact centers that are regularly tasked with […]