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During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked “Do you use 0844 / 0845 for support numbers?” Poll answers We don’t use 0844 or 0845 numbers 30% We have already changed from 0844 or 0845 […]
I had the privilege to attend the first day of the recent 20:20 Customer Experience Summit recently. Unfortunately, I couldn’t stay for the second day but I wanted to highlight a few things from two of the keynote speakers that […]
I find myself interested and caring for the human. So the following slogan caught my attention: “There is no more b2b or b2c: It’s human to human”. This got me wondering: What does it take for us to show up […]
UK Customer Satisfaction Falls for the Second Year, warning organisations to maintain focus on customer experience to achieve sustainable growth
The latest UK Customer Satisfaction Index (UKCSI), which surveys nearly 10,000 consumers, reveals that satisfaction has continued to fall leaving people more unhappy with their customer experience now than they were in January 2011, a major concern for organisations as the economy begins to grow.
The Institute reports on how utility companies can improve trust, customer satisfaction and business performance.
UK public sector leaders call for shared vision to improve customer service, despite financial pressures
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.