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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
It is vital that people recharge their batteries from time to time. They should take a break from their everyday work and think of other things. The best ideas I have ever had occurred when my brain is relaxing, not […]
Here is an idea to help you gather more detailed feedback from the customers who have the time to offer it. It is widely recommended that a standard customer survey include no more than 3-5 questions. However, some customers may […]
To win in today’s customer-focused environment, organizations need their employees fully engaged and acting as true customer experience champions. Gartner’s latest report looks at best practices and technology strategies to help you create a winning adaptive customer service organization. White […]