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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Enghouse Interactive explores how independent consultancy’s can help businesses achieve their goals and broaden their target market. The article also underlines the importance for consultancy’s to be quick and flexible while maintaining a focus on the customer experience. The world […]
Customer Service Training It happens all of the time. A customer makes some kind of special request. It’s not that it is all that special. It’s just not the norm. And, the first response from the employee is, “We can’t […]
NICE announced that it is bringing its annual customer conference to South Africa for the first time. Taking place in September, Interactions South Africa 2016 is the ideal opportunity to find out how organizations around the world are using NICE […]