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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Half of contact centres have “about the same” customer service budget as they had 12 months ago. Poll – “In the past 12 months how […]
I’ve just run my second briefing on intelligent assistance. Much happened in the few months between sessions. This time, the second half of the day […]
With the ECCCSAs (European Contact Centre and Customer Service Awards) being taken over by the CCMA (Call Centre Management Association) this year, the organisers want […]