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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Providing customers with a great experience starts with having a terrific working environment for the contact centre team. This will give advisors the tools and motivation they need to serve people well. Five Tips to Help Your Contact Centre 1. […]
Mandy Holmes discusses how insurance contact centres are developing and the new features now being installed.  Customer expectations are on the rise when it comes to contact centers with customers becoming more savvy with the use of mobile technology and […]
Are you in search of leadership skills? Skills that will catapult your career to heights not yet imagined? What is the secret to great leadership? Frankly, there is no “secret”, only a series of skills needed that will separate you […]