Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Industry News

The UK's most popular call centre magazine
How do I get Customers to do what I want; eg: buy our product; use our web site; try a new service?  Clearly the trick is to make them want to do what you want them to do. Sometimes people […]
During our webinar “5 ways to tune up your call centre” our audience were asked  “How much more ‘live inbound’ could you convert to self service” Poll answers 0 – 4%    18% 5 – 9%    21% 10 – 19%    26% […]
Recently I read an article by Xenia Carr-Griffiths in a newsletter from Hudson Walker International, a global luxury executive search and recruitment firm, called: The Luxury Of Service And The Service Of Luxury. In the article, Xenia says that: “If […]

Service News

Consistent improvements in customer satisfaction is key to trust and reputation.
Automotive sector take fourth position in customer satisfaction index
Retail (non-food) delivers the highest levels of customer satisfaction in the UK but experiences second year of declining customer satisfaction.