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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Customers appreciate your positive attitude. They prefer to buy from those they like and those that have their best interest at heart. Here’s a post adapted from my book that shows it works in the restaurant industry. Assume the sale. […]
Watch the replay of this pan-public sector webinar which discussed 3 key public sector surveys across the ‘Customer’, ‘Citizen’ and ‘Patient’ Experience. Gain insight, explore the commonalities, complexities and opportunities of the customer experience within the public sector. View this online learning […]
Call Centres are run some of the most measured areas of any business. But it is all too easy to confuse efficiency with effectiveness. In this webinar we look how by focussing on effectiveness first, you can dramatically improve performance. […]