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Industry News

The UK's most popular call centre magazine
Here is a fun idea for brightening up your contact centre and helping your agents bond with their fellow teammates. Regularly overhaul your contact centre décor by pitching your agents against one another in a pod decorating competition. Once you […]
Test and learn Now I’m married with daughters I don’t go out that often. Nightclubs and cinemas are a thing of the past (unless it is to watch Frozen… 4 times and counting). An evening in front of the TV […]
In this series, professionals share how they embrace the entrepreneurial mindset. See the stories here, then write your own (use #BetheBoss in the post). I was a senior executive with 3,500 people reporting to me globally. I had worked my […]

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