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Social media requires the least customer effort. Poll answers Voice 60% Self-service 36% Email 28% Web chat 12% Social Media 10% Source: Call Centre Helper website webinar poll “Innovation that Makes Customers’ Lives Easier” Sample size – 110 Here is […]
Our readers share their tips on how you can exceed your customers’ expectations. 1. Focus on soft skills to create an excellent customer experience Most of our compliments in the call centre are related to how we make our customers […]
Our experts take an in-depth look at what is Voice Biometrics and how it can benefit your contact centre. What is Voice Biometrics? Voice Biometrics is essentially a voice signature, allowing customers to “speak on the dotted line”. Voice Biometrics […]
The Institute of Customer Service shows retail food sector remains one of the top performers and demonstrates a clear business case for customer satisfaction
Report from the Institute of Customer Service shows utilities companies at the bottom of the index in terms of customer satisfaction despite improving at a faster rate than any other sector.
The Tourism sector maintains third position in the UK Customer Satisfaction Index and has the highest percentage of customers willing to pay for customer service excellence