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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Our panel of experts drill down on the contact centre technologies that can create a better working environment and reduce agent stress. 1. Hygiene factors are also important in keeping stress levels low Hygiene factors are almost invisible if you […]
Let’s face it, building or running a call centre is a simple task, you only need to get 4 things right, employ the right people following the right processes using the right technology and all installed in the right environment. […]
The next big thing has arrived in the form of conversational commerce. Think Alexa, Amelia or Edward. Even Tacobot if you need a snack fast. Intelligent assistance is the first wave of a very different looking future. If you are […]