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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Throughout March 2016, Call Centre Helper readers were invited to take part in an ‘Are You Delivering Exceptional Customer Service?’ survey. Over 350 contact centre professionals took part, and we’re delighted to share the results with you. A Call Centre […]
How do I monitor the customer experience of my repair teams? And more importantly how do I make sure that the experience is consistent with the service we offer in the contact centre, on the web, through our social media […]
Rostrvm Solutions, an innovative UK-based company that designs, develops and supports customer service hub software for the contact centre and back office, has sponsored the “Inner Circle Guide to Outbound & Call Blending”. Published by ContactBabel, the guide contains over […]