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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Here is an idea to help your agents feel more appreciated in the contact centre. Being a contact centre agent is one of the only jobs where you don’t have the freedom to get up and make a cup of […]
Carolyn Blunt highlights a tool for improving the results from your annual employee reviews. The 360 feedback system For those of you not familiar with the 360 feedback system, this is exactly what it does. It takes a structured multi-source […]
Have you got a call centre question to ask? Why not try out our new “Ask A Question” section. A few weeks ago we launched our new website and we have now upgraded our Forum to a more modern […]