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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
The little things can mean a lot in a contact centre environment. Here are 5 ways you could unknowingly upset your frontline with small changes. […]
Call Centre Conference 2016, organised by Forum Events, took place in London on Thursday 23rd June. The full-day event featured a number of talks from […]
Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago. Poll – “In the past […]