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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
For businesses, platforms like Twitter, LinkedIn and Facebook have become essential components of their customer service and marketing strategies. According to research undertaken by The Social Habit (and cited here), 42% of people who make a customer complaint via social […]
Aspect Software, announced that it has been awarded the 2016 Global Company of the Year Award in the Workforce Optimisation Industry by Frost & Sullivan. The Frost & Sullivan Global Company of the Year Award requires a company to demonstrate […]
Only loathed by the public slightly less than traffic wardens, call centre staff clearly have a rough time. But what does their unhappiness mean for the call centre industry and the economy as a whole? EvaluAgent¬†conducted research into the financial […]