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Industry News

The UK's most popular call centre magazine
The pressure is on Your cost base is spiralling upwards, your boss is squealing, and his boss is squealing louder. Unless you get a firm grip of the situation you are going to get lots of “executive help”.  You need […]
Two billion people now use smart phones, and in America, for at least two hours a day. Many Customers only Customer Experience with you might be a Mobile Experience. How will they feel about yours? What does your app say […]
How you invest in your customer experience is the difference between a competitive advantage and mediocrity. This White Paper explores how to separate good customer service from the bad, the generation divide and how technology is the key enabler. White […]

Service News

The Institute of Customer Service shows retail food sector remains one of the top performers and demonstrates a clear business case for customer satisfaction
Report from the Institute of Customer Service shows utilities companies at the bottom of the index in terms of customer satisfaction despite improving at a faster rate than any other sector.
The Tourism sector maintains third position in the UK Customer Satisfaction Index and has the highest percentage of customers willing to pay for customer service excellence