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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Kura, a provider of outsourced contact centre services and software solutions today announced the appointment of Oonagh McBride to join the Kura Leadership Team as Head of Inisoft. Inisoft is a market leading provider of software solutions specifically for the […]
43% of contact centres find it very difficult to get extra budget. Poll – “How Difficult do you find it to get extra budget for the Contact Centre?” – answers Very Easy – 3% Easy – 0% Difficult – 51% Very Difficult – 43% Impossible – […]
It was great to attend Opus Research’s first Intelligent Assistants Conference in London last week, with the event clearly signifying the growing importance of intelligent assistants in supporting self-service. The event particularly showcased how conversational user interfaces are now starting […]