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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Netcall a leading customer engagement software provider, is pleased to announce that it has secured a minimum £1.5 million contract with a FTSE 250 company. The company is an existing customer of Netcall’s business process automation product. The new five […]
The term, call accounting (or call logging) system is commonly applied to a telecoms hardware or software application that captures, records and costs telephone usage events. Most businesses that use such systems have primarily implemented them as a cost optimisation […]
Do you remember the Sainsbury’s Tiger bread story where the marketing team went to town around 3-year-old Lily’s request to change the name to Giraffe bread? And that time the response from a Lego CSR went viral because of a […]