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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
In praise of the goal On the 25th of May 1961, in a speech before the joint session of Congress, the President of the United States set his country a goal: “This nation should commit itself to achieving the goal, […]
Routing customer queries to the best skilled agent to deal with them is the foundation of every contact centre. As consumers continue to increase the amount of channels they communicate with the company via, it becomes increasingly difficult, and yet […]
Contact Centre Managers can face a real challenge when it comes to reducing cost. To make the most out of every customer interaction requires a balance of productivity, quality and efficiency in day to day operations. Here are our top […]