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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
This White Paper offers a four-step strategy to support the change necessary for organisations to evolve customer service, with an aim to develop an ecosystem between customers, providers, technologies, tools, and channels. White Paper sponsored by: Microsoft Dynamics CRM Click […]
55% of industry professionals say that their current technology stops them from making life easier for their customers. Poll – “What Is Stopping You From Making It Easier For Customers?” – answers Technology – 55% Budget – 47% Process – 45% Management Buy-in – 19% […]
A new study from Lund University reveals that our brains forget things on purpose. Essentially, the researchers discovered that our brains not only have learning mechanisms, but also forgetting mechanisms, and each is important to our thinking. This news is […]