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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Olive held their London event on Thursday 21st September with a view to share how to use cloud technology to its full potential and boost the customer experience. Olive had many industry experts on-hand to share their knowledge of cloud. […]
‘Grouping activities’, a feature of the unified agent desktop, plays an important role in saving the company money, time and embarrassment. Read below to find out what it is, what it does and how you can benefit from its employment […]
With just three weeks to go until we host our ‘The Art of CX Conference’ at the Blue Fin Venue on London’s Southbank on the 12th October, we’re busy finalising the content for our packed Intelligent UX agenda for the […]