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Industry News

The UK's most popular call centre magazine
This White Paper explores the potential of digital in a customer service context. It also looks at the key factors influencing the transformational journey. Key topics include understanding your customers’ digital profile and how digital behaviour is impacting every sector. […]
The French term “esprit de corps” means a feeling of pride, fellowship, and common loyalty shared by members of a particular group. When I read about the most admired corporations or the best places to work, the common thread among […]
Here is a great idea for handling seasonal peaks in your contact centre. If you are struggling to staff your contact centre evenly throughout the year, try introducing flexible contracts. Flexible contracts allow agents to work more during busy times […]

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