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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our average heart rate. How well we have slept. The temperature at home even when we […]
At a time when customer service calls are more complex than ever, the workers who specialize in them are more distracted than ever. Here’s why this matters to you, and what can be done about it. Ever called a customer […]
Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced that Friedbert Schuh has been promoted to the position of Senior Vice President and General Manager, EMEA. In his new position Schuh will lead Genesys’ […]