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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
A remote agent works from a location other than the traditional contact centre, which is usually their own home. They will often be supplied with computer and telephony equipment by the contact centre, the use of which can be closely […]
The majority of contact centres aren’t yet able to recognise customers across all communication channels. Poll – “Are you able to recognise customers and understand their business context across all communication channels in your contact centre?” – answers Yes – 47% […]
Genesys announced that affiliates of Hellman & Friedman LLC, a private equity investment firm, will make an approximately $900 million investment to acquire a substantial equity stake in the company from existing equity holders. This investment represents an enterprise value […]