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During our webinar “Contact Centre of the Future” our audience were asked “What will be the primary function of the contact centre in the Year 2020?” Poll answers Inbound, transactional contact handling 8% Complex problem solving 47% Cross sell/upsell 11% Proactive outbound contact 20% Complaint handling 14% Source: Call Centre Helper website webinar poll Sample [...]
Our panel explains how you can resolve customers’ complaints quickly. 1. Phone the customer – regardless of how they contacted you When things go wrong, customers appreciate a phone call, even if they made contact with you through a different channel. This is because phone calls are both quick and PRIVATE; your customers’ issues won’t [...]
Call Centre Helper will be back in your inbox on Thursday 9th January 2014. We will be closing the office on Tuesday 24th December 2013 until Monday 6th January 2014. If you would like to make and send your own online Christmas card then click here to take you to Presentation Magazine.
The conference, focusing on ‘Customer Service: Strategies for the new global economy’, will take place at the Lancaster London Hotel on 25 February 2014.
The quality of the customer service experience is one of the biggest influencing factors on a business’ bottom line, according to new research from the Institute of Customer Service into the Retail, Banking, Insurance and Utilities sectors.
Improving customer service has been identified as instrumental in repairing the reputation of the UK Financial services sector damaged in the financial crisis.