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Industry News

The UK's most popular call centre magazine
During our webinar “10 ideas for a contact centre Christmas wish list” our audience were asked  “How good is your [...]
I am a technology geek. I love social media and I’m always using it, but here is the strange thing [...]
Twitter is acquiring GNIP. This is important because it could have dramatic effects on your social media data access. Here’s [...]

Service News

When the government announced it was encouraging organisations to consider adopting John Lewis style partnerships it re-ignited debate about which business ownership models are the most productive. The Institute of Customer Service’s latest research suggests that leadership, organisational culture and strategy and employee engagement, rather than business model type, have the biggest influence on customer satisfaction.
The Institute for Customer Service has highlighted the importance of investing in customer service to rebuild trust in UK business, both at home and internationally, maximising the opportunity for growth as the economy recovers.
We are pleased to announce the winners of the 2014 UK Customer Satisfaction Awards which were presented at a gala dinner at the Lancaster London Hotel last night, 25 February 2014.