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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
The next big thing has arrived in the form of conversational commerce. Think Alexa, Amelia or Edward. Even Tacobot if you need a snack fast. Intelligent assistance is the first wave of a very different looking future. If you are […]
Many companies still hesitate over whether to deploy contact centre systems via premise-based technology or cloud-based services. This white paper helps buyers look more closely at the relative costs in different deployment scenarios. White Paper sponsored by: Interactive Intelligence Click […]
Interactive Intelligence has reported rapid expansion of its partner ecosystem. Since the first of the year, the company signed 50 new partners with indirect sales accounting for nearly half of new customer deals. “We overhauled our Global Partner Program late […]