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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Call Centre Conference 2016, organised by Forum Events, took place in London on Thursday 23rd June. The full-day event featured a number of talks from […]
Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago. Poll – “In the past […]
Wrap-up time is the time spent by an agent doing after-call work once they have concluded an interaction. Although the call is over and the […]