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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Agents are often, if not always, overlooked when it comes to the interpretation of your Voice of the Customer (VOC) data. Managers are always quick to review the data through their limited lens of experience and often find it challenging […]
We want to find out what is happening in contact centres right now. From networking and mobile apps, to metrics and customer surveys, our ’20 Questions About Your Contact Centre’ survey delves into all aspects of contact centre life,  including: […]
“The customer is always right.” We all know the old adage that teaches us to always prioritise customer satisfaction above all else; it’s a motto that has no doubt been drilled into the mind of thousands of customer-facing employees. According […]