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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
It was great to attend Opus Research’s first Intelligent Assistants Conference in London last week, with the event clearly signifying the growing importance of intelligent assistants in supporting self-service. The event particularly showcased how conversational user interfaces are now starting […]
I recently engaged in an online conversation with one of our subscribers, Per Sjofors, and he shared an observation regarding customer service. He noted that even if a company takes care of every request, if its response is lacking in […]
The digital transformation of UK businesses is still relatively immature and too many organisations are only just scratching the surface. While a high proportion of businesses have Digital Transformation in their sights, work is needed if they are to reach […]