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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Teesside software developer EvaluAgent has landed a £300k investment from the Finance For Business North East Growth Fund to fuel its international growth aspirations. The firm, which designs software solutions for contact centres, is aiming to use the capital to […]
Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers […]
The Call Centre Helper team attended Customer Contact Expo 2016 in London. See if you can spot yourself in our pictures below…