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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
When Rafat Ali, CEO and Founder of Skift, went to book a trip one morning, he was prepared. He knew he needed patience and perseverance to book travel online. What he wasn’t prepared for was the hostility he encountered from […]
As I travel the world and work with clients from all types of industries, they all recognize the importance of customer service and the role it plays in marketing, sales, growth and revenue. I continue to push my philosophy: Customer […]
Trevor Flack explains how you can save money and improve service levels by reducing the number of contacts coming into your customer service team. 1. FAQ pages Many contacts are dealt with by customer service teams that could have been […]