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It’s a good technique to let other advisors listen to the top sellers. This helps them to observe some of the sales techniques that work and also allows them to hone their own skills. You have to be careful that they do not pick up bad habits or start using short cuts, though.
Here are our ten most popular articles of 2013. Throughout 2013, Call Centre Helper has been sharing interesting stories with the world, from making the business of working in a call centre a more enjoyable and engaging experience through to increasing efficiency and work ethic. Number 10 – 33 tips for first contact resolution Views: [...]
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The conference, focusing on ‘Customer Service: Strategies for the new global economy’, will take place at the Lancaster London Hotel on 25 February 2014.
The quality of the customer service experience is one of the biggest influencing factors on a business’ bottom line, according to new research from the Institute of Customer Service into the Retail, Banking, Insurance and Utilities sectors.
Improving customer service has been identified as instrumental in repairing the reputation of the UK Financial services sector damaged in the financial crisis.