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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
NewVoiceMedia, announced that it has been named a finalist in the TMT News 2016 Technology Awards. Finalists represent the technology industry‚Äôs most innovative organisations, individuals, products and services. The industry-renowned awards programme casts a centre-stage spotlight on those, who through […]
Winning loyalty and retaining customers is the key to profitable business. Your contact centre is at the heart of your customer’s experience, and it is essential to match changing customer expectations and satisfy your organisation’s productivity drivers. Recent research shows […]
What do you think about when you forecast? For most people, it’s the data, more specifically it’s taking historical data, applying algorithms, then publishing a forward-looking set of projections based on that. Many forecasters spend 90% or more of their […]