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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Pindrop announced new board additions including John Chambers, Executive Chairman at Cisco, and Martin Casado, general partner at Andreessen Horowitz. Also, Marc Andreessen, cofounder and general partner at Andreessen Horowitz joined as a Board Observer. Furthermore, Chambers has personally invested […]
The Engage Platform helps organisations simplify operations and facilitate digital interactions by extending to social media channels like Facebook Messenger. NICE have now announced that its NICE Engage Platform is enabling seamless, real-time communications between various contact centre systems. Therefore, the […]
Just imagine if you were the Director of Sales for a private jet company. Would that be a dream job? Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet […]