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“Is your contact centre PCI compliant?” was asked of our readers and the results were: Yes 32% No 8% No – but it should be soon 6% What is PCI compliance? 54% Source: Call Centre Helper website reader poll Votes: 275 Started: 16 Jul 2013
Heather Foley was fed up with her old boss. So she set up a plan to manage her boss… and with surprising results. My current boss is great: a clear thinker, an inspirational leader and a real motivator. In the past, I wasn’t so lucky. My old boss was a tyrant. She set unrealistic targets, [...]
The quality of the customer service experience is one of the biggest influencing factors on a business’ bottom line, according to new research from the Institute of Customer Service into the Retail, Banking, Insurance and Utilities sectors.
Improving customer service has been identified as instrumental in repairing the reputation of the UK Financial services sector damaged in the financial crisis.
The finalists for each of the 13 categories included in the UK Customer Satisfaction Awards 2014 have now been announced.