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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Plantronics today announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain […]
Here are some great ideas we learnt at the MOO Print Limited contact centre in London. MOO Fact File Contact volume – per month Inbound: 33,000 27% phone 27% email 46% webchat Outbound: Very few Agents 23 seats – UK […]
We asked our panel of experts for the classic mistakes you need to watch out for when mapping the customer journey. 1. Only mapping the customer journey once… And then forgetting about it! It’s all very well to create the […]