Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Plantronics, has announced the addition of Louise Crawford to the Strategy Partner team in the position of Channel Programmes Coordinator. Louise has 20 years’ experience in client relations and has worked for a variety of businesses all the way from […]
Coming soon to an office near you: Smart technologies that will supercharge our productivity – and make some ubiquitous tools obsolete. My kids came home the other day with what seemed to them a perfectly innocent request. “We’d like to learn […]
Digitization can offer many advantages to contact centres provided it’s implemented correctly. Digital customer service responds to customers’ needs for easily accessible multi-channel interactions, often on-the-go via mobile devices. When done right it can save time and money for both […]