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Industry News

The UK's most popular call centre magazine
Heather Foley explains how to turn your performance review into more than just a form-filling exercise. Approach the exercise positively Firstly, it’s important to approach the exercise positively. When the performance review goes well, there are many benefits. Trust that […]
During our webinar “How to Turn Agents Into Super Agents” our audience were asked for their “What level of agent churn do you have in your Contact Centre?” Poll answers 21 – 29% – 6% 30% or more – 12% […]
Do you allow Customers to use whatever channel they wish to communicate with you, or do you restrict them to one or two channels? The answer to this question can show how Customer centric your company is. Whether Customers are […]

Service News

The 2015 Awards Shortlist has been announced
Due to high volume of entries there will be short a delay in announcing 2015 UK Customer Satisfaction Awards finalists
Report shows the gap in business’ measurement of customer experience means they don’t know what customers really want.