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2018 WELSH CONTACT CENTRE AWARDS PHOTOS

 CLICK HERE TO VIEW ALL THE PHOTOS FROM THE 2018 WELSH CONTACT CENTRE AWARDS CEREMONY!

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Scheduling annual leave in the contact centre can be tricky. Balancing demand and supply, meeting service levels, letting agents enjoy their time off and even leave time to enjoy your own – is a complex process. But we all need […]
Reg Dutton, of Evaluagent, discusses how humans are the key differentiatior in customer service, highlighting the importance of treating the team well. “That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their […]
This time last year, Intelecom combined its contact centre, interactive mobile messaging and payments divisions to create a new organisation called Puzzel. The number of agents on the Puzzel platform is at an all-time high and the company now employs […]