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New economic contract to drive competitiveness and growth

Building strong foundations for growth, supercharging the industries of the future and empowering Wales regions are all at the heart of a new economic action plan being launched today (12th December) by Economy Secretary, Ken Skates.

Prosperity for All:  the Economic Action Plan sets out how the goals of growing Wales’ economy and well being, whilst also  reducing inequality will be achieved. It has been developed to meet the needs of business today but also to help Welsh communities and businesses  to  rise to the challenges and opportunities of tomorrow. 

Read more about the new economic plan HERE

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Scheduling annual leave in the contact centre can be tricky. Balancing demand and supply, meeting service levels, letting agents enjoy their time off and even leave time to enjoy your own – is a complex process. But we all need […]
Reg Dutton, of Evaluagent, discusses how humans are the key differentiatior in customer service, highlighting the importance of treating the team well. “That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their […]
This time last year, Intelecom combined its contact centre, interactive mobile messaging and payments divisions to create a new organisation called Puzzel. The number of agents on the Puzzel platform is at an all-time high and the company now employs […]