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New economic contract to drive competitiveness and growth

Building strong foundations for growth, supercharging the industries of the future and empowering Wales regions are all at the heart of a new economic action plan being launched today (12th December) by Economy Secretary, Ken Skates.

Prosperity for All:  the Economic Action Plan sets out how the goals of growing Wales’ economy and well being, whilst also  reducing inequality will be achieved. It has been developed to meet the needs of business today but also to help Welsh communities and businesses  to  rise to the challenges and opportunities of tomorrow. 

Read more about the new economic plan HERE

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
West’s Unified Communications Services has become the first Microsoft Gold Communications Global Partner to achieve full native integration of a cloud contact centre platform into Microsoft Skype for Business and Microsoft Teams. As part of Microsoft Office 365, Skype for […]
Dick Bourke discusses the benefits of asking the contact centre team to design the Quality Assessment Framework (QAF). There’s no question that Quality Assessment (QA) is critical for the call centre today. Goals of improving customer engagement and Net Promoter Scores […]
NewVoiceMedia has appointed John Eng as their new Chief Marketing Officer (CMO). Based in San Francisco, John will lead NewVoiceMedia’s global marketing and product marketing organisations and strengthen its brand momentum as provider of leading cloud solutions for sales and […]