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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Frédéric Durand, the Founder and CEO of Diabolocom, argues that it is not question of if businesses should utilise AI, but how they use it. Artificial Intelligence (AI) is a much discussed and debated subject in 2018. From newspapers to world […]
Genesys have announced that its omni-channel routing engine has been integrated with Salesforce Service Cloud Lightning to enable advanced customer routing capabilities. Now through the omni-channel orchestration of Genesys, joint customers benefit from the capability to manage and automate the […]
NewVoiceMedia has announced its Spring ’18 release, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Making every conversation great with NewVoiceMedia’s omni-channel […]