Our showcase event attended by 700+ contact centre professionals recognising the achievements of both your centre and your people. Held in early Spring with an A-list celebrity host, the awards are the ‘Must Attend’ event of the region.
The only dedicated event for front line people in the UK. Attended by 200 advisors this is a great way to show reward and recognition to your agents plus gaining over 100 ideas from the day.
A mix of open courses and bespoke training which can be delivered on site, including Leadership, Resilience, Culture, Presentation Skills, Sales, Service and Train the Trainer.
PROFESSIONAL CONSULTANCY SERVICES
A one-stop check for organisations of all sizes across all platforms and delivery. Includes on-site analysis, research and understanding, recommendations for development and support for implementation.
Annual event for HR professionals who are engaged in helping their organisation reach its full business potential.
TOP 50 TEAM LEADERS
Featuring workshops, influential speakers and the latest techniques to develop the skills of the region’s best Team Leaders.
The Welsh Financial Services Graduate Programme is managed by the Welsh Contact Centre Forum and delivered by 12 Financial Services employers. We recruit and develop 40 graduates via a two-year rotational programme to build a skilled pool for the Welsh Financial Services Industry. It is party funded by the European Social Fund.
TEAM LEADER ROUND TABLE
DIVERSITY SPECIAL INTEREST GROUP
A dedicated recruitment portal promoting contact centre vacancies across multiple roles including agent, IT, marketing, facilities and management. The subscription-based portal also carries industry news, blogs and social media posts across Twitter, Linkedin and Facebook