Welsh Contact Centre Forum

Date – 26 Nov 2018
Time – TBA
Venue – TBC - Cardiff City Centre
Cost – 1 day £349 or 4 days @ £250 per day (£1000) per delegate
Event Organiser – Welsh Contact Centre Forum
Contact Name – Christine Allen
Contact Number – 029 2070 9800
Contact Email – christine@WCCF.uk

Training Masterclass

Course Date:

26th November 2018

***With additional days on the following dates 10th December 2018, 14th & 28th January 2019***

Delivered by Lynda Campbell, who led a major transformation for over 1500 people and succeeded in winning and received over 28 industry leading awards in recognition of the transformation – This is no ordinary workshop. Lynda works with delegates to drive their own cultural ambitions and build an engaging workforce, who want to win together every day.

Agenda Includes

– Exploring culture and its component parts

– Building your own strategy and goals

– The right leadership to fit your culture

– How to embed continuous improvement in your organisation

– Building an emotional intelligent workforce

– Trusting your teams – measuring outputs, not inputs

– Cultural diagnostic – where are you now, what’s your starting point?

– Building a coaching culture

– A communications strategy that supports a cultural transformation

– Keep innovating and stay ahead of the game

There are additional days for an in-depth look at the following:

Day 2 (Vision, Strategy & Values) – Build and critique your own vision, strategy, set of goals and how
you bring values to life

Day 3 (Leadership) – Explore your leadership style and how it fits with your culture, and how you
develop future leaders

Day 4 (People) – It’s all about people, explore how to unleash your people to improve your business

Don’t miss this essential masterclass to understand the basics of organisational
culture and how to build winning performance