When? 19 July 2018
Where? Future Inn, Cardiff, Hemmingway Road, CF10 4AU
9.00 – 9.30
Welsh Contact Centre Chair – Welcome from Emma Crowe
9.35 – 10.15
University South Wales – Mary Hedderman
BA Strategic Customer ManagementNow fully validated by the University of South Wales, this is an innovative two-year degree designed to develop graduates with the specific skills and experience for the Contact Centre industry. This presentation will outline the principles and content of the degree and explain how your organisation could become involved.
10.15 – 10.55
Welsh Government – Edwyn Williams
This presentation will give an overview of the Welsh Governments new approach to employability support.
11.30 – 12.10
RW Learning – Ian Rothwell
This presentation demystifies what resilience is and how it impacts performance and wellbeing. A focus on what can be done to develop the behaviours, attitudes and thinking patterns to effectively tackle the challenges of the modern workplace.
12.10 – 12.30
Q&A Panel – Emma Crowe / Ian Rothwell / Viv Russell
Resilience in the Workplace
Are your employees resilient? What training do you have in place to help cope with the modern challenges your employees face on a daily basis?