Welsh Contact Centre Forum

Date – 21 Nov 2018
Time – TBA
Venue – TBC
Cost – £399 +VAT per person 10% discount applicable for two or more delegates
Event Organiser – Welsh Contact Centre Forum
Contact Name – Christine Allen
Contact Number – 029 2070 9800
Contact Email – christine@WCCF.uk

We are excited to announce we are delivering this training programme again, another of our Impacting training workshops for 2018. This is a two day programme that will enhance the skills of your coaches, team leaders and managers.

“I never ceased to be amazed at the power of the coaching process” – John Russell. MD – Harley Davidson Europe

Coaching is the one of the most powerful skills leaders can possess. This two day Coaching for Performance programme will enable delegates to:

– Understand Why Coaching is Important
– Learn the Fundamental Coaching Skills and Behaviours
– Understand How Adults Learn
– Have Coaching Models to Guide Their Sessions
– Understand How to Use Effective Questioning
– Be Able to Provide Constructive Feedback

There will be opportunities to practice the skills learnt during the programme.

Programme content includes:

– What is coaching and why is it important to organisations?

– Skills and behaviours required to be an effective coach

– Barriers to coaching and how to overcome them

– How adults learn

– Understanding performance issue causes

– Coaching models

– Effective coaching questions

– Providing constructive feedback

– A Coaching Process

This training is suitable for anyone who has to coach staff, coaches, team leaders and managers.

Places are limited so book early asap to avoid disappointment!