Agentfest 2018: Presentations and photos

Following another successful Agentfest event with the Welsh Contact Centre Forum, held on November 1st at Cardiff City Stadium.

Guest speaker included Ian Rothwell, Managing Director and founder of  of RW Learning. His focus is on resilience development within a contact centre environment and specialises in providing the tools for a healthier and happier workplace.

Check out and download the presentations from RW Learning here…

AgentFest Welcome presentation

Ian Rothwell RW Learning – part one

Ian Rothwell RW Learning – part two

Photos from Agentfest 2018 and the panel discussion…