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Fun in the Workplace

What has your centre been up to? Send us your pictures - let us how much fun it is to work in your contact centre!


ROCKWOOL UK colleagues based in Bridgend have been donating non-perishable food to the food bank based in Nolton Street, Bridgend.
The food was recently delivered by Rebecca Bull and Kevin Trickey from the Customer Support Centre. The volunteers who sort and check the food were delighted with our contribution.
The food bank provides those who need it with three days’ emergency food and the volunteers also offer support with longer-term challenges. In the first quarter of 2014, Bridgend food bank fed 1877 people, almost a third of whom were children. This amounts to an increase of around 45% on the same period last year.
Rebecca , who was key in driving the collection said, ‘Thank you so much to everyone in ROCKWOOL UK who gave so generously. The effort was tremendous and another example of ROCKWOOL giving back to the local community.’

On Wednesday 25 June 2014, the ROCKWOOL UK Customer Support Centre hosted a Bloomin’ Great Tea Party in aid of Marie Curie.

Marie Curie has 2,000 nurses in the UK and last year they worked for 1,300,000 hours caring for terminally ill patients, including half of all cancer patients who die at home.
They also have nine hospices and are the biggest provider of hospice beds outside the NHS. In total, Marie Curie spends over £93 million a year on its charitable activities of providing care as well as on research and development. The figure is overwhelming, but so is the comfort that the money can provide.
People from across all departments on site came together to donate a huge selection of home-made cakes, pastries, and savoury food that was sold, together with tea and coffee. We also had some fantastic raffle prizes donated.
Together with the raffles and auction we raised £365. ROCKWOOL has agreed to match our fundraising efforts taking the total amount raised to £730.
Martine Gibson, Head of Customer Support said, ‘We have been absolutely over-whelmed by the kindness and generosity (not to mention the first class baking skills) of everyone involved. People from across the business supported this tremendously worthwhile cause and we had a great day. So many people contributed in so many ways and we had great fun doing a good thing. Thank you to everyone for your support – too many names to mention.’
Rebecca Bull is in the process of arranging payment to Marie Curie who are delighted with our contribution.

MOJ -Never too busy to be charitable….

MoJ Shared Services and in particular our contact centre teams are always up for doing something wild and wonderful to raise money for charity and support our local communities. We’ve done all sorts of things including volunteering and taking donation calls for Comic and Sport Relief and collecting money and items to support the local homeless shelter. More recently, we have been supporting charities with dress down (or dress up days actually) at the end of each month – and we recently had a crazy day at the beach were everyone came in wearing their best beach gear and the office got turned into a haven of sand, sea and sunhats.

FirstSource - what a place to work!

FirstSource share some of the things that have been going on down at their Cardiff base...Comic Relief celebrations - We raised a massive £855.25 for, Comic relief, with J Sanjay agreeing to make this up to a cool £1000! A big thank you to everyone who took part and made a donation. We're sure you will agree it was a lot of fun on the day - and it is a very worthy cause. We also had a Man v Food competiton, featuring the hottest pizza around, and a bush tucker trial competition where people had to eat things like cockles, cockle oil, anchovies, brussel sprouts, spaghetti, raw chilies.

Tesco Customer Service colleagues gear up for 500 mile charity cycle challenge

Colleagues from the Tesco Customer Service Centres based in both Cardiff and Dundee are gearing up for a challenge that will connect the sites in a way that’s never been seen before. 14 Tesco colleagues from both centres will cycle from Cardiff to Dundee covering 500 miles in just 5 days.
The riders will set off on 20th June and will aim to ride for a gruelling 7 hours a day come rain or shine to raise money for the Tesco Charity Partner Diabetes UK. Anthony Perry a rider from Cardiff said, “I try to complete a charity challenge every year, but compared to half marathons or three peak challenges, this is going to be the most difficult yet. The obvious focus and incentive is to raise as much as possible for the charity of the year which is going to be great.”

Ty Hafan

Welsh Contact Centres brave It's a Knockout for charity

Over 300 participants and spectators enjoyed a fun-filled day, with teams of 10 people representing various Olympic nations, striving to win the coveted Ty Hafan It’s a Knockout Olympics gold, silver or bronze medals. This is good old-fashioned inflatable fun and great for team building, as well as a fantastic family day out. It’s a Knockout attracted teams from a range of target markets. As well as the It’s a Knockout challenge, there were children’s rides, games, refreshments and other activities available to entertain visitors. The successful Ty Hafan It’s a Knockout has been held for the past two years and attracted 30 teams each year. Teams have entered from a wide range of backgrounds in previous years, including NHS, MOD, manufacturing companies, sporting organisations, service sector industries, teachers, telecoms and groups of friends. The appeal of It’s a Knockout is that it represents a unique team building opportunity for businesses, a fun day out
for teams and groups of friends but also a great trip for families and supporters. Whilst the concept is very retro, the mass appeal remains very current. This year’s event was very contemporary taking place just one week before the Olympic Games begin. This year in conjunction with the Welsh Contact Centre Forum the Contact Centre support was fantastic.The It’s a Knockout Welsh Contact Centre Forum Olympics Special Event was held at the South Wales Police Sports Ground, Bridgend on Saturday 21 July 2012. See the video here

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