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Services

The Welsh Contact Centre Forum offers Employers a number of services at very competitive rates.

Training Packages include:

Pre Employment Contact Centre Customer Service: An Intensive week long course gives people an understanding of what it is like to work in a contact centre with information on salaries, hours of work, the skills needed and the career progression that can be expected from working within a contact centre. Individuals are trained in call handling and customer service and get a real feel for day-to-day life in a contact centre. This training programme will not only provide individuals with the tools they need to make a successful contact centre career but set them up with interviews at the end of the course.
Whether you're looking for a change of career or a company looking to recruit enthusiastic and well-trained staff, contact the Welsh Contact Centre Forum on 029 2070 9800 or mail christine@callcentrewales.co.uk

Employment Training skills in Self Development and Customer Service

Pre employment Retail Skills.
An Intensive week long course gives people an understanding of what it is like to work in a retail environment with information on salaries, hours of work, the skills needed and the career progression that can be expected. Individuals are trained in customer service and handling difficult face to face situations and get a real feel for day-to-day life in retail. This training programme will not only provide individuals with the tools they need to make a successful career but set them up with interviews at the end of the course.

Motivation & Innovation - 1 day course
Designed to equip delegates with the skills to understand what motivates themselves, their colleagues and their customers. The one-day course develops the skills to understand the dynamics of working in a team, problem solving and innovation. Ensures that delegates return to work refreshed and inspired with new ideas ready to implement in the workplace.

Excellence in Customer Service Delivery- 2 day course
Delivering excellent customer service is a given in any business. However, in these challenging times often the only differentiator is the way companies engage with their customers. If you want to lift the level of delivery within your business in an effective way - both in cost and time - then this is the course for you. This new two-day course (one day per month) is designed to help all businesses, covering all the fundamentals.

New Effective Selling - 2 day course 
Most businesses need to ensure that they offer their customers an informed view of their options. Often this means that the customer service agent needs to recognise buying signals and maximise the opportunity to provide the customer with addditonal products and services. Effective Selling is a new two-day course to enable yout team to understand the basic principles of selling, how to close the sale and ensure that the customer leaves the business in a positive frame of mind. Includes a guide which enables each person to follow and use practically in the workplace.

For further information including dates, availability and cost please contact christine@callcentrewales.co.uk or call 029 2070 9800.

We also offer a number of networking services for employers.

Team Leader Round Tables

Quality Management Round Tables

Quarterly Employers Forum's 

Consultancy

For further information please call 029 2070 9800 or Email: callcentre@callcentrewales.co.uk