Research

Some of the research projects that members of the Forum have been involved with are listed below. If you are logged in, then click on one of the links to view the content associated with each project.

Please note - you must be logged in to be able to view the research.

2011 South Wales Contact Centre Salary Comparison

Author Red Recruitment about the summary

Welsh Contact Centre Sickness Report 2004, August 2004

Author: Welsh Contact Centre Forum Ltd

Contact Centre Market in Wales, April 2002

Author: Cardiff & Newport Call Centre Initiative and WDA

Benchmarking Survey, January 2002

Author: Centrica

Benchmarking Survey, September 2001

Author: Market Research Wales

Perceptions of the Call Centre Industry in South East Wales, February 2001

Author: Market Research Wales