Some of the research projects that members of the Forum have been involved with are listed below. If you are logged in, then click on one of the links to view the content associated with each project.
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The 6 secrets you need to know about multi-channel
Meeting the Multi-Channel Challenge
Managing & Supporting Employees Experiencing Domestic Abuse
Author Equality & Human Rights Commission - A Guide for Employers March 2013
Cloud Providers of Contact Center Services in Europe Offer New Options for IT Leaders
Benchmarking Report 2012
Author Dimension Data
MOTIVATION OR ENGAGEMENT?
Author Nick Lee and Allan Lee Aston Business School, Motiv8 Solutions
The Significance of Global Business Services Rises a beyond cost reduction, fall short
Author HFS. Research
Clould Contact Centre Market Trends
Author Frost & Sullivan