Research

Some of the research projects that members of the Forum have been involved with are listed below. If you are logged in, then click on one of the links to view the content associated with each project.

Please note - you must be logged in to view the research.

The 6 secrets you need to know about multi-channel

Meeting the Multi-Channel Challenge
Author Vocalcom
 

Managing & Supporting Employees Experiencing Domestic Abuse

Author Equality & Human Rights Commission - A Guide for Employers March 2013

Cloud Providers of Contact Center Services in Europe Offer New Options for IT Leaders

Author Gartner

Benchmarking Report 2012

Author Dimension Data

MOTIVATION OR ENGAGEMENT?

Author Nick Lee and Allan Lee Aston Business School, Motiv8 Solutions

The Significance of Global Business Services Rises a beyond cost reduction, fall short

Author HFS. Research

Clould Contact Centre Market Trends

Author Frost & Sullivan