from The Welsh Contact Centre Forum
The UK's most popular call centre magazine
Our panel explains how you can resolve customers’ complaints quickly. 1. Phone the customer – regardless of how they contacted you When things go wrong, customers appreciate a phone call, even if they made contact with you through a different channel. This is because phone calls are both quick and PRIVATE; your customers’ issues won’t [...]
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It’s a good technique to let other advisors listen to the top sellers. This helps them to observe some of the sales techniques that work and also allows them to hone their own skills. You have to be careful that they do not pick up bad habits or start using short cuts, though.
The conference, focusing on ‘Customer Service: Strategies for the new global economy’, will take place at the Lancaster London Hotel on 25 February 2014.
The quality of the customer service experience is one of the biggest influencing factors on a business’ bottom line, according to new research from the Institute of Customer Service into the Retail, Banking, Insurance and Utilities sectors.
Improving customer service has been identified as instrumental in repairing the reputation of the UK Financial services sector damaged in the financial crisis.