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Latest News

from The Welsh Contact Centre Forum

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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
THE DATE: 28 – 29 September 2016 THE LOCATION: Hilton Hotel, London Olympia THE DESCRIPTION: This year’s Enghouse Interactive hosted CX16 event takes us to the Hilton London Olympia. CX16 brings together thought leaders and industry experts alongside Enghouse customers […]
The best way to reduce cost in a call centre is to reduce your Average Handling Time (AHT), right? Wrong! Forget about your own call centre for a moment and think about your recent interactions with your bank, telecoms or […]
Our panel of experts drill down on the contact centre technologies that can create a better working environment and reduce agent stress. 1. Hygiene factors are also important in keeping stress levels low Hygiene factors are almost invisible if you […]

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