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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
These lesser-known uses of scripting may just challenge everything you thought you knew about scripting tools and customer service. 1. De-skill first-line support and reduce the risk of human error A scripting tool can help an organisation de-skill its first-line […]
Here are some great ideas we picked up on our visit to Skipton Building Society’s contact centre in Yorkshire. 1. Free thank you cards make it easy for agents to show their appreciation Put stacks of free thank you cards […]
Here are some simple ideas to help your agents make healthier snacking choices in the contact centre. 1. Move any vending machines to quieter parts of the contact centre It is easy to be tempted by unhealthy options if they […]

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