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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
Need to make a quick staffing calculation of how many agents are needed? Then our new online call centre staffing calculator may be just the thing. It’s free to use and requires no log-ins to get it working. If you […]
Perspective. If we are to improve the performance of human worlds (couple, family, neighbourhood, team, department, business, nation…) perspective taking is essential. It occurs to me that the simplest form of perspective taking is attentive-receptive listening to those who find […]

Service News

Simon Roberts, Executive Vice President of Walgreens Boots Alliance and President of Boots, has been appointed as non-executive director and chairman of the Institute of Customer Service.
Customer satisfaction in the UK has flat-lined, over the past 6 months, but some sectors that regularly attract scrutiny – including Banking, Transport and Utilities – have shown signs of improvement.
Jo Causon, CEO of The Institute of Customer Service, responds to the Chancellor's announcement that elected mayors and councils can relax the rules on Sunday trading hours in England and Wales.