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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
Our panel share their advice on how to turn agents into super agents. 1. If agents set their own goals they will work harder to achieve them I have found that if my agents set their own goals, they will […]
Our panel reveals how to get the very best results from your call scripting. Gather information from your agents about what works The best way to create a truly effective script is by gathering feedback from your agents about what […]
Boost your customer loyalty by increasing your agents’ emotional intelligence. Building an emotional connection with customers through email is a tricky one, as there are not many elements within the message to create a bond. Here are some key suggestions […]

Service News

Tourism outperforms the UK average for customer satisfaction and climbs to third place in UKCSI
Consistent improvements in customer satisfaction is key to trust and reputation.
Automotive sector take fourth position in customer satisfaction index