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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Plantronics announced MDA100 QD, uniquely designed to solve the communications challenges associated with transitioning from desk phones to softphone-based telephony and Unified Communications in call-intensive environments such as customer service centers. As a simple, intuitive switch, it enables customer service […]
NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, has been named in the ‘Accel EuroScape’, a list of top 100 most promising SaaS companies in Europe and Israel, developed by […]
Intelecom Group has announced the latest enhancements to its multi-channel cloud-based contact centre solution. As an ISO 90001 and ISO 27001 certified, PCI DSS compliant organisation, quality and information security management are top priorities for Intelecom. The new security features […]

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