Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
OK, this post has an interesting origin. I was doing a webinar (Go Digital! Engagement Strategies for Contact Centres) with Emma Samuel (Global Corporate Marketing Director at NewVoiceMedia). Of course I should have anticipated it, given the webinar title was […]
19% of contact centres support more than 8 languages in their contact centre. Poll – How many languages do you support in your Contact Centre? – answers 1 Language – 34% 2-4 Languages – 38% 4-8 Languages – 9% 8+ […]
Poor attendance in the contact centre can have a negative impact on everything from team morale to schedule adherence. Here are 5 ways to help manage the issue. 1. To be the good cop and the bad cop: phone your […]

Service News

Retail (non-food) delivers the highest levels of customer satisfaction in the UK but experiences a decline overall for the third year running
Jo Causon, CEO of The Institute of Customer Service, reacts to the announcement that 2 million jobs and 3 million apprenticeships will be created through the Full Employment and Welfare Benefits Bill.
Jo Causon, CEO of The Institute of Customer Service, reacts to Ryanair's announcement that its full-year profit rose by 66%.