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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Thomas Rødseth asks three questions that are designed to determine if web chat is right for you, followed by six tips to get started.  Web chat certainly has many benefits – it delivers a modern, near real-time response to today’s digital […]
NewVoiceMedia have announced a partnership with Monet Software, a leading cloud-based workforce management solution provider. ‘Monet WFO Live’ integrates seamlessly with NewVoiceMedia’s ContactWorld platform to help optimise customers’ call centre management and operations to transform their customer service experience. By […]
Aspect Software have announced that it has been named a 2017 Best-of-the-Best professional services organisation (PSO) by SPI Research. The Best-of-the-Best measures PSOs on bottom line financial results such as profit margins as well as on a breadth of leadership […]

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