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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
The little things can mean a lot in a contact centre environment. Here are 5 ways you could unknowingly upset your frontline with small changes. […]
Call Centre Conference 2016, organised by Forum Events, took place in London on Thursday 23rd June. The full-day event featured a number of talks from […]
Around a third of contact centres think that customers now have much higher expectations than they did 12 months ago. Poll – “In the past […]

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