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Latest News

from The Welsh Contact Centre Forum


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Industry News

The UK's most popular call centre magazine
I say that the way to make a significant impact on the quality of the customer experience (as experienced by the customer) is for the organisation not to focus on improving the Customer Experience. That is a bold assertion and […]
Togs. Testing continental quilts. Sleeping bags that go up Everest and or keep soldiers from dying in cold rooms in Salford at minus 40. How to make soft rain. The 3 day week. I got good at table tennis and […]
Given that I find myself in the week of Christmas, it occurs to me that today is a great time to diving into caring. And in particular, I wish to make/introduce a distinction. Which distinction? I wish to distinguish between […]

Service News

The 2015 Awards Shortlist has been announced
Due to high volume of entries there will be short a delay in announcing 2015 UK Customer Satisfaction Awards finalists
Report shows the gap in business’ measurement of customer experience means they don’t know what customers really want.