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Latest News

from The Welsh Contact Centre Forum


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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
2016 is the year true wireless earbuds have finally hit the mass market. From the Jabra Elite Sport to Apple’s much-discussed AirPods, there’s no shortage of earbuds to pick from. But is true wireless a fleeting fad or the future […]
Have you ever heard someone say, “I’m of two minds about this issue.” It means he or she can see both sides of the argument. However, this idiom confirms a deeper truth about the way we think, and, more importantly, […]
Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to improve customer service. After compiling all of the experts’ opinions, the top two ways to improve […]

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