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Latest News

from The Welsh Contact Centre Forum

The Millenials Loyalty Challenge

For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Empathy and product knowledge are the most sought-after skills in the contact centre industry. Poll – “What skills are we looking for in our agents?” – answers Product Knowledge – 78% Friendliness – 58% Empathy/ Rapport Building – 86% Spelling and Grammer – 22% Speed – […]
When Rafat Ali, CEO and Founder of Skift, went to book a trip one morning, he was prepared. He knew he needed patience and perseverance to book travel online. What he wasn’t prepared for was the hostility he encountered from […]
As I travel the world and work with clients from all types of industries, they all recognize the importance of customer service and the role it plays in marketing, sales, growth and revenue. I continue to push my philosophy: Customer […]

Industry News


News & Information from the UK contact centre industry

Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car. Lorna Lewis, from Falkirk,...

The post Webhelp UK Gives Colleague £9,000 New Car Voucher appeared first on

The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are delighted to have achieved...

The post Redwood Technologies Group Achieves PCI DSS Certification appeared first on

In the beginning there was the telephone. In the good old days, people had a rather bulky and some may...

The post ACD Systems, The Naked Truth according to Noetica appeared first on