Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
I say that the way to make a significant impact on the quality of the customer experience (as experienced by the customer) is for the organisation not to focus on improving the Customer Experience. That is a bold assertion and […]
Togs. Testing continental quilts. Sleeping bags that go up Everest and or keep soldiers from dying in cold rooms in Salford at minus 40. How to make soft rain. The 3 day week. I got good at table tennis and […]
Given that I find myself in the week of Christmas, it occurs to me that today is a great time to diving into caring. And in particular, I wish to make/introduce a distinction. Which distinction? I wish to distinguish between […]

Service News

The 2015 Awards Shortlist has been announced
Due to high volume of entries there will be short a delay in announcing 2015 UK Customer Satisfaction Awards finalists
Report shows the gap in business’ measurement of customer experience means they don’t know what customers really want.