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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
In today’s digital world, customer expectations have never been higher and neither has the number of them who are prepared to jump ship if your business doesn’t meet them. According to a study by NewVoiceMedia, US businesses are losing $62 […]
Our voices are as unique as our fingerprints. Add to that the fact that there are over 6909 spoken languages in the world. No wonder that even the most advanced technologies have a hard time giving us the exact answers […]
In this article, Craig Pumfrey explores the relationship in between the contact centre and digital platforms, for businesses in 2017.  In looking at some of the issues underpinning our selection of the key customer engagement technology trends for 2017, it’s increasingly […]

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