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Latest News

from The Welsh Contact Centre Forum

The Millenials Loyalty Challenge


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Plantronics today announced Plantronics Manager Pro v3.8 and the new Asset Analysis suite. Plantronics Manager Pro is a software subscription service that customers and partners can use to manage audio communications devices. Now, IT and contact centre managers can gain […]
Here are some great ideas we learnt at the MOO Print Limited contact centre in London. MOO Fact File Contact volume – per month Inbound: 33,000 27% phone 27% email 46% webchat Outbound: Very few Agents 23 seats – UK […]
We asked our panel of experts for the classic mistakes you need to watch out for when mapping the customer journey. 1. Only mapping the customer journey once… And then forgetting about it! It’s all very well to create the […]

Industry News

From Contact-Centres.com

News & Information from the UK contact centre industry

arvato Announces Recruitment Drive at Slough Site – expansion set to bring more than 200 new jobs to Slough The...

The post arvato Announce Recruitment Drive at Slough Site appeared first on Contact-Centres.com.

Storacall Announce Launch of Storm Cloud Call Import – Importing calls from the cloud to premise based recording infrastructure Storm...

The post Storacall Announce Launch of Storm Cloud Call Import appeared first on Contact-Centres.com.

Thames Water Selects Eckoh To Fulfil Secure Payments Contact – Eckoh plc have announced that it has been awarded a...

The post Thames Water Selects Eckoh To Fulfil Secure Payments Contact appeared first on Contact-Centres.com.