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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
Having a Customer-Centric culture doesn’t happen by accident. It takes a lot of work and concentration to create a deliberate Customer experience from all the parts of your organization.   The reason you are delivering the Customer experience you do […]
Harassment, victimisation or bullying is often thought of as a social problem within an organisation, and quite unrelated to sales and profit margins. What many business owners are not aware of is that it can have a very real impact […]
Here is a fun way to inspire teamwork, as well as a sense of ownership in your contact centre. Buy a few large puzzles and set them up in the breakout room so that your agents can work on them […]

Service News

Tourism outperforms the UK average for customer satisfaction and climbs to third place in UKCSI
Consistent improvements in customer satisfaction is key to trust and reputation.
Automotive sector take fourth position in customer satisfaction index