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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

The UK's most popular call centre magazine
Can you spot yourself in our photos from Customer Contact Expo 2015? Customer Contact Expo 2015 took place between 30th September and 1st October at Olympia, London. Did you spot yourself in any of our photos? Let us know in […]
If you had the choice of doing something the easy way or the hard way, and you didn’t have to do anything morally, ethically, or legally wrong to do it the easy way, which would you choose? My guess is […]
I recently completed a consulting project for a network of county libraries. One of our objectives was to identify ways to incorporate exceptional customer service into the day-to-day processes at the libraries. As a part of my preparation, I read […]

Service News

The latest Sector Report from the UKCSI reveals that customer satisfaction in the transport industry has increased by 0.8 points, with ten transport organisations improving their satisfaction scores.
The Institute CEO Jo Causon responds to the latest Ofcom report about complaints in the telecoms and Pay TV sector.
The Institute of Customer Service welcomes the publishing of the new Customer Service Practitioner Apprenticeship Standard which has been approved by the Department for Business, Innovation & Skills. The new standard will ensure that businesses benefit from equipping new employees with the customer service expertise that will make a real impact on their bottom line.