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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
National Customer Service Week is coming up the first week in October. This is a time to appreciate employees for doing a great job taking care of customers. There are many ways companies are celebrating. Everything from an employee appreciation […]
The latest Call Centre and Customer Services Summit was held on 18th – 19th September 2017 at The Hilton Deanside in Manchester. The event seemed busier than previous years, so it looks like the switch to Manchester was well received. […]
Using words and phrases that reflect common courtesy will keep customer–advisor interactions respectful and consequently improve rapport. Here is a run-down of the courtesy words that contact centre advisors should have in their vocabulary, along with guidelines on when they […]

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