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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
The nomination window for the European Contact Centre and Customer Service Awards (ECCCSAs) closes this Friday, 28 July. Organisers have reinforced the message that there will be no extension to the closing date and encourage anyone submitting entries to do […]
This page has call centre job descriptions and positions available. It also includes agent and team leader job descriptions and their duties.
Want to know how to risk-proof your contact centre and avoid hefty fines for non-compliance? This guide will help you understand how Interaction Analytics can provide an innovation edge against compliance violations and help you reduce the risk of fines. […]

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