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Latest News

from The Welsh Contact Centre Forum


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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Dan Whaley discusses UX Scotland, whilst noting how AI may impact customer experience design and the role of metabots.The UX Scotland event is being held from the 7th-9th June at the impressive Dynamic Earth venue in Edinburgh. It’s a well-established conference, now in its fifth […]
Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether […]
Looking to improve contact centre collections revenue, while reducing the compliance risk? If so, then this may be of interest...

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