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Injection Consulting

Contact Name:
Nerys Corfield
Contact Email:
Description of products/services provided:
Nerys at Injection Consulting is focused on helping Contact Centres reach their full potential. Whether it’s running discovery sessions, CX Audits or Contact Centre Health-Checks the output will be a practical overview of the steps (technological, cultural or process orientated) required to deliver more revenue, reduce operational cost or increase customer satisfaction measures.
As chair of the DMA Contact Centre Council, a Non Executive Director for an outsourcer and a consultant for a Contact Centre platform manufacturer Nerys uses her extensive exposure to contact centres, alongside 18 years of running services for some of the UK’s most recognised brands to make sure support is rooted in a sound understanding of best practice.

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