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Welsh Contact Centre Forum Events

Upcoming events:

WCCF Events

August 5, 2015, Dwr Cymru, Cardiff
September (date TBC), Optimum Credit, Cardiff
September 14, 2015, Ty Admiral
September 23, 2015, Conduit, Cardiff

Industry and Other Events

September (15th, 16th, 17th, 21st and 22nd), All Nations Centre, Cardiff
30th August, Cardff Castle
October (7th, 8th, 21st, 22nd), Motorpoint Arena, Cardiff


TSW Training are running a large number of ILM-accredited courses across 2015, covering a wide range of crucial skills areas. Find out more in their Open Training Progamme for 2015.


About our events:

Whether you operate a small business or a 2,000 seat operation, benchmarking, networking and innovation are all crucial to your success. Through the Welsh Contact Centre Forum you can participate in a dynamic business community where you can share your ideas, make contacts and create excellent opportunities for your business. We have some great events and initiatives planned that are sure to bring business benefits for all, including:

The Welsh Contact Centre Awards

The pretigious Welsh Contact Centre Awards cover all of Wales, and are a celebration of excellence within the industry. The awards are open to all out-bound and in-bound customer communication networks with more thsn 5 employees, and are judge by an independent panel of experts. Our gala awards ceremonies are always a memorable and entertaining event - it's the highlight of our year! Find out more about these events.

Quarterly Employers' Forums

Our Employer's Forum Meetings are held each quarter to exchange innovation and best practice. They are free to members, who are welcome to bring up to four delegates to each event. Non-members are also welcome to attend, at a small charge. Find out more about these events.

Round Tables

Our monthly Team Leader round table event is hosted in a different contact centre on each occasion, and runs for two hours. The first hour is dedicated to discussion and exchanging ideas; an ideal opportunity for team leaders to share what works for them and take note of ways to improve the performances of their own teams. The second hour allows time for a presentation provided by the hosts giving them the opportunity to present any issues or significant successes of the month. A tour of the contact centre will follow giving others an insight into the Hosting Company. Find out more about these events.

Following the success of our Team Leader Round Table events, we also hold Round Tables for Facilities Management, Compliance and Senior Contact Centre Managers. To find out more about these, please contact lucinda@callcentrewales.co.uk

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