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Welsh Contact Centre Forum Events

Upcoming events:

22 April 2015, Brown’s Courtrooms, Covent Garden, London
30th April & 1st May, America Square, London, UK
April 30, 2015, TBA - Cardiff area
June 20, 2015, Brecon Beacons mountain range

TSW Training

TSW Training are running a large number of ILM-accredited courses across 2015, covering a wide range of crucial skills areas. Find out more in their Open Training Progamme for 2015.

About our events:

Whether you operate a small business or a 2,000 seat operation, benchmarking, networking and innovation are all crucial to your success. Through the Welsh Contact Centre Forum you can participate in a dynamic business community where you can share your ideas, make contacts and create excellent opportunities for your business. We have some great events and initiatives planned that are sure to bring business benefits for all, including:

The Welsh Contact Centre Awards

The pretigious Welsh Contact Centre Awards cover all of Wales, and are a celebration of excellence within the industry. The awards are open to all out-bound and in-bound customer communication networks with more thsn 5 employees, and are judge by an independent panel of experts. Our gala awards ceremonies are always a memorable and entertaining event - it's the highlight of our year! Find out more about these events.

Quarterly Employers' Forums

Our Employer's Forum Meetings are held each quarter to exchange innovation and best practice. They are free to members, who are welcome to bring up to four delegates to each event. Non-members are also welcome to attend, at a small charge. Find out more about these events.

Team Leader Round Table

Each month this round table event will be hosted in a different contact centre and will run for two hours. The first hour will be dedicated to discussion and exchanging ideas; an ideal opportunity for team leaders to share what works for them and take note of ways to improve the performances of their own teams. The second hour will allow time for a presentation provided by the hosts giving them the opportunity to present any issues or significant successes of the month. A tour of the contact centre will follow giving others an insight into the Hosting Company. Find out more about these events.

Financial Services Round Tables

Are you in HR? Want to share best practice with other financial service experts? This event is for you. Our Round Tables are an ideal opportunity to share best practice and strategies, and discuss any issues with other leading Financial Services experts. It's also a good chance to visit other business centres. For more information, contact  

Job Fairs

We hold a number of contact centre industry based job fairs throughout the year for our members - with live vacancies. For more nformation contact

Shared Service Forum

Members have a regular opportunity to network with fellow members and contributors to debate things which are on their mind, schedule to be posted shortly.


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