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Welsh Contact Centre Forum Events

Events Calendar:

WCCF Events

August 3, 2016, Copse Walk, Cardiff Gate Business Park, Cardiff, CF23 8BB
August 3, 2016, University of South Wales, Room AH103, Atlantic House, Tyndall Street, Cardiff, CF10 4AZ
September 6, 2016, Cardiff City Football Club, Leckwith Road, Cardiff CF11 8AZ
November 3, 2016, Celtic Manor, Newport NP18 1HQ
September 29, 2016, Celtic Manor, Newport NP18 1HQ

Industry and Other Events

26th, 27th, 28th September, 3rd and 4th October, All Nations Centre Cardiff

For a good cause

01/11/2017, Sri Lanka

TSW Training are running a large number of ILM-accredited courses across 2016, covering a wide range of crucial skills areas. Find out more in their Open Training Progamme for 2016

About our events:

Whether you operate a small business or a 2,000 seat operation, benchmarking, networking and innovation are all crucial to your success. Through the Welsh Contact Centre Forum you can participate in a dynamic business community where you can share your ideas, make contacts and create excellent opportunities for your business. We have some great events and initiatives planned that are sure to bring business benefits for all, including:

The Welsh Contact Centre Awards

The prestigious Welsh Contact Centre Awards cover all of Wales, and are a celebration of excellence within the industry. The awards are open to all out-bound and in-bound customer communication networks with more thsn 5 employees, and are judge by an independent panel of experts. Our gala awards ceremonies are always a memorable and entertaining event - it's the highlight of our year! Find out more about these events.

Quarterly Employers' Forums

Our Employer's Forum Meetings are held each quarter to exchange innovation and best practice. They are free to members, who are welcome to bring up to four delegates to each event. Non-members are also welcome to attend, at a small charge. Find out more about these events.

Round Tables

Our monthly Team Leader round table event is hosted in a different contact centre on each occasion, and runs for two hours. The first hour is dedicated to discussion and exchanging ideas; an ideal opportunity for team leaders to share what works for them and take note of ways to improve the performances of their own teams. The second hour allows time for a presentation provided by the hosts giving them the opportunity to present any issues or significant successes of the month. A tour of the contact centre will follow giving others an insight into the Hosting Company. Find out more about these events.

Following the success of our Team Leader Round Table events, we also hold Round Tables for Facilities Management, Compliance and Senior Contact Centre Managers. To find out more about these, please contact

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