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The Team

The Welsh Contact centre Forum Ltd consists of Managing Director, Sandra Busby, a board of directors and three employees. We may be a small team, but we have a big impact on the Contact Centre Industry.

Managing Director - Sandra Busby.
Training Co-ordinator - Christine Allen
Finance Administrator - Joanne Boyd
Members & Events Manager - Lucinda Butler
Web Content Manager (BuzzWales) - Laurence Shanahan

The Board

The Board consists of Mike Mullins and Lynda Campbell of British Gas, Carol Bogue-Lloyd of Atos, Sharon Jones of Equity Group, Kath Chivers of Firstsource, Mike Minahan of RAC, Ireen Lock of HMPS and John Trace of HSBC, Julie Hourihan of Lloyds TSB and Emma Clarke of Conduit

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