The Welsh Contact centre Forum Ltd consists of Managing Director, Sandra Busby, a board of directors and three employees. We may be a small team, but we have a big impact on the Contact Centre Industry.
Managing Director - Sandra Busby.
Training Co-ordinator - Christine Allen
Finance Administrator - Suzanne James-Odwin
Members & Events Manager - Lucinda Butler
Web Content Manager (BuzzWales) - Laurence Shanahan
The Board consists of Mike Mullins and Lynda Campbell of British Gas, Carol Bogue-Lloyd of Atos, Sharon Jones of Equity Group, Kath Chivers of Firstsource, Mike Minahan of RAC, Ireen Lock of HMPS and John Trace of HSBC, Susan Mckellar of Barclays and Julie Hourihan of Lloyds TSB