A vibrant business network with a growing membership!
The Welsh Contact Centre Forum offers innovation and support for the contact centres located throughout Wales. Through the Welsh Contact Centre Forum you can participate in a dynamic business community where you can share ideas, identify new opportunities and generate leads for your business. Join now!
The Welsh contact centre market is very vibrant - there's currently over 160 contact centres in Wales with more than 24,000 employees, and growth predictions varying between 20 – 30% cumulatively over the next three years. This growth is predicted to come from both Inward Investment and industry growth closer to home.
In addition to providing the strategic direction for contact centres in Wales, we also offer our members the following services:
- Four key forum seminars a year
- Help desk facilities
- Free research and market intelligence
- Networking opportunities
- Members website
- Members discounts on our two flagship events:
- Annual Welsh Contact Centre Directors’ Conference
- Annual Welsh Contact Centre Awards